Front Desk Staff

Are you passionate about providing exceptional customer service? Are you interested in gaining public service experience within the local community?
Halifax Regional Municipality is inviting applications for casual Front Desk staff positions at the Captain William Spry Community Centre, Bedford-Hammonds Plains Community Centre & LeBrun Recreation Centre in the Recreation Programming division of Parks & Recreation. Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.
Front Desk staff provide frontline customer service support to both staff and the public in Community Recreation facilities, provide accurate and timely information about services provided by Recreation Programming and report directly to the Administrative Assistant.
DUTIES AND RESPONSIBILITIES

• Greets youth / public in a professional manner and assists as needed.
• Opens, secures and closes building.
• Answers incoming calls promptly; takes messages, transfers calls and answers inquiries.
• Monitors the whereabouts of youth / public while in building.
• Performs registration(s) and membership processing.
• Controls access to program and equipment rooms.
• Issues keys and supplies to staff.
• Issues and monitors Cloud Printer visitor passes.
• Performs offices duties such as filing, emailing and photocopying.
• Calls program participants and instructors as directed to inform about cancellation and program changes.
• Keeps Front Desk area clean and organized.
• Informs supervisor of any issues or complaints received during shift.
• Opens and closes building based on schedule and ensures building is secure.
• Other reception like duties as assigned.

QUALIFICATIONS
Education and Experience:

• Minimum Grade 10 required or equivalent.
• Must enjoy working with the public in a customer service capacity.
• Previous customer service experience an asset.
• Previous experience in cash handling an asset.
• First Aid/CPR Level C training, or willingness to take the training, an asset.

Technical/Job Specific Knowledge:

• Working knowledge of computers and various software (Microsoft Word, Outlook, Excel).
• Knowledge of Legend software (after hire).
• Knowledge of emergency procedures required (after hire).
• Knowledge of Occupational Health and Safety (after hire).
• Able to work effectively as part of a team and/or alone.
• Able to communicate effectively both verbal and in writing.
• Able to work in a fast-paced environment.
• Must be punctual and reliable.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.
Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.
COMPETENCIES: Communication, Customer Service, Teamwork and Cooperation, Valuing Diversity
WORK STATUS: Casual, hourly
HOURS OF WORK: Various shifts including daytime, evenings, and weekends and flexibility to work additional hours when available.
SALARY: $19.00 per hour as per the collective agreement between NSGEU Local 222 and HRM.
WORK LOCATION: Captain William Spry Community Centre (16 Sussex St., Spryfield)
Bedford-Hammonds Plains Community Centre (202 Innovation Drive, Bedford)
LeBrun Recreation Centre (36 Holland Ave., Bedford)
CLOSING DATE: Applications will be received up to 11:59 p.m. on Monday, March 25, 2024.
This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.
Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.