Front Line Staff

JOB SUMMARY:

To prepare and serve New York Fries according to operational standards.

To provide our customer with the highest level of customer care.

To provide great fries, quickly and efficiently and with a smile.

RESPONSIBILITIES and DUTIES:

Ability to demonstrate a sense of customer awareness.

• Able to Anchor the customer lines.
• Able to sample the fries and associated products to potential customers.
• Able to suggestive sell and the up selling of New York Fries products to customers.
• Continuously promoting New York Fries and its products.

Handling customer service transactions.

• Serving the product to the customer.
• Full product knowledge on all New York Fries products that are served.
• Answering any customer inquiry/complaint in a polite and professional manner.

Ability to operate the cash registers.

• Follow all New York Fries cash handling and cash register procedures.

Preparation of food items for cooking and service to the customer.

• Cleaning, cutting, cooking, portioning and serving of fries to New York Fries procedures and standards.
• Preparation of all toppings, dips and others condiments for service with the fries.

Following New York Fries operational procedures to ensure all product standards are met.

• Proper storage and handling of all food products.
• Ensuring fryers are at proper temperature and the oil colour and fry flavour is at proper New York Fries quality standards.

Ensuring the maintenance and cleanliness of the Store and all equipment.

• Cleaning of all equipment, filtering and boil outs of fryers, cleaning of fry baskets, pots and pans and keeping condiment station clean and stocked.
• Washing of all surface areas, sweeping and mopping of the floor area.
• Having product deliveries are put away in a safe and timely fashion.
• Ensuring sufficient stock levels of necessary products are in place for the present shift and upcoming shift.

Adhering to all policies and regulations contained within the New York Fries Orientation Guide and DVDs.

Adhering to all New York Fries safety procedures and practices, that potentially impact upon the individual

employees, fellow employees and/or customers.

Adhering to all Department of Health codes concerning product storage, preparation and service.

Ability to conduct Store Opening and Closing duties.

Ability to complete all paperwork assigned by either Store Supervisor or Store Manager.

All other duties, as assigned by Store Supervisor, Store Manager or Corporate General Manager.

WORKING CONDITIONS:

• Generally most New York Fries locations are within the food courts of major malls.

• Seasonal operations are outdoor locations, for the most part, and therefore are exposed to the weather conditions.

• Store locations tend to be tight and warm due to heat produced by the fryers; floors can have water and oil on them if not regularly maintained.
• Working with hot oil, gravy, cheese sauce and other toppings continuously.
• Regular heavy lifting is required, up to and including 50-pound boxes.

SPECIFICATIONS:

• Incumbent should have some high school education.

• Ability to effectively communicate both orally and written in English.
• Possess a "Customer Service" attitude.
• Possess a people friendly, outgoing, polite and helpful disposition.
• Possess a professional appearance and attitude.

• Able to work in a fast paced, physically demanding environment.
• Able to be flexible to the demands of such an operation.

• No prior foodservice or retail experience required for success in the position.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Salary: $16.55-$20.03 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Language:

• English (preferred)

Licence/Certification:

• Food Handler Certification (preferred)

Ability to Commute:

• Guelph, ON N1G 2X6 (required)

Ability to Relocate:

• Guelph, ON N1G 2X6: Relocate before starting work (required)

Work Location: In person