Front of House (FOH) Supervisor

We are seeking dynamic and passionate individuals to join our team as Front of House (FOH) Supervisors for our new restaurant; Mamattuk, located in Happy Valley-Goose Bay, NL.

The FOH Supervisor is ultimately responsible for leading the team towards daily success while upholding Mamattuk’s brand image and values. The FOH Supervisor must set the exemplary standard of guest satisfaction for their staff by role-modeling the expectations set for them by the brand model.

FOH Supervisor Key Roles:

• Be enthusiastic, energetic and demonstrate a genuine positive demeanor throughout the shift while motivating and leading the team
• Deliver superior service while maximizing guest satisfaction
• Manage and oversee the service operations through action with presence on the floor and support the staff through the service periods
• Ensure service standards are met
• Provide assistance with recruiting and training
• Create daily, weekly, and monthly reports as required

FOH Supervisor Competencies:

• Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees.
• Time Management: effectively manages time to achieve business goals while satisfying the guest service needs.
• Communication: Provides clean, open, and consistent communication with the guests and staff. Actively listens and receives feedback.
• Problem solving: Responsive, calm, creative and flexible to ensure operations continue to run smoothly in the face of the unexpected.
• Consistency: Approachable by both employees and guests. Actions and reactions are consistent to create a safe and comfortable environment for employees and guests.
• Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Education and Job Requirements:

• Minimum of 3 years’ experience in a full-service environment an asset
• Minimum 1-year experience at the supervisor or management level an asset
• Must be able to carry and lift items weighing up to 25+lbs., able to stoop and bend
• Must be able to stand and move for extended periods of time to continuously perform essential job functions
• Proficient computer skills including but not limited to: POS, inventory software, excel and word
• Serve Responsible Newfoundland & Labrador and W.H.M.I.S. Certified an asset
• Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays based on business needs

Salary and Benefits:

• 50% health and dental (after probationary period)
• Vacation Leave
• Sick leave

The Nunacor Development Corporation is a progressive and innovative company that prides itself in offering an engaging work environment and positive workplace culture. We understand that our biggest asset is our people and we strive to offer a fulfilling and fun career choice for business professionals.

Nunacor is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.