Front Of House - Keyholder

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

We are looking for a customer service focused Part Time Keyholder to join our team in Duncan.

Principle Duties/Responsibilities:

• Promote a customer service focused environment.

• Drive sales while maintaining the highest level of customer experience

• Maintain the highest level of product knowledge

• Educate customers on FARM’s range of products

• Defuse difficult situations and handling difficult customers with many issues, challenges, or barriers.

• Point of Sale (POS), cash handling, and database management.

• Understanding and compliance to the FARM’s Policies & Procedures

• Strong understanding of the industry regulatory environment and that FARM and customers must comply with.

• Strong understanding of the operations across all departments necessary for

efficient customer service.

• Ensure the store is maintained to the required standards of customer experience

• Opening and closing procedures

• Other duties as required.

Qualifications and Skills:

• Strong customer service skills

• Working knowledge of POS systems, Word, and Excel

• Strong communication skills, time management, and problem-solving skills

• Works well in high volume, retail environment

• Able to work independently as well as a member of a team

• Strong cannabis knowledge preferred

• Selling it Right Certificate mandatory.

Terms of Employment:

• Must be able to work a variety of night/weekend shifts when required

• Must be willing to cover shifts on short notice

• Reports to: Store Manager, Assistant Manager, Supervisor