Front Office Supervisor

PLEASE DO NOT APPLY, IF YOU DO NOT HAVE RELEVANT HOTEL FRONT OFFICE EXPERIENCE.

HOTEL EXPERIENCE IS MUST.

We are seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional guest services. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities
- Greet and welcome guests with a friendly and professional demeanour.
- Check-in and check-out guests efficiently and accurately.
- Answer phone calls and respond to inquiries in a timely manner.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest complaints or concerns with patience and professionalism.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Manage reservations and room assignments.
- Train and supervise front desk staff.

Requirements
- Previous experience in customer service or hotel industry is required.
- Excellent communication skills, both verbal and written.
- Multilingual or bilingual skills are a plus.
- Proficient in using front desk software and phone systems.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure and handle difficult situations with ease.
- Knowledge of hotel operations and guest services.

If you are passionate about providing exceptional guest experiences and have the skills required for this position, we invite you to apply.

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hospitality: 2 years (required)

Ability to Relocate:

• Truro, NS B2N 4Z6: Relocate before starting work (required)

Work Location: In person