Full Time Community Outreach Coordinator

The Community Outreach Coordinator is responsible for developing, overseeing and coordinating local “outreach programs” and special events planned in conjunction with other Community & Family Services programs, partners or collaborators as assigned. Planning and supervision of volunteers, as well as the development and maintenance of community contacts, partners, and collaborators. The Community Outreach Coordinator will actively work to keep volunteers informed and up to date regarding area services as well as aiding in their development as allies for program participants.

Operations/Programming

• Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
• Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate.
• Work with the Corps Officer to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
• Serve as a resource person to the Corps Officer in matters of community relations and media as related to the Community and Family Services.
• Ensure compliance with policies and procedures as it relates to external funders.
• Oversee food bank operations – ordering and/or receipt of food donations, recording, general cleanliness, organization.
• Responsible for making sure any concerns with maintenance and general cleanliness of the Food Bank are forwarded to /Corps Officer.
• Conduct client intakes, assessing theirs needs and determining how we can best assist them.
• Develop and maintain a good understanding of services provided by external agencies.
• Network with Salvation Army, government, and community social services providers to coordinate resources for the benefit of clients and program.
• May include developing and implementing client-based workshops.
• Represent Community Ministries within the community, as directed.
• May be required to Coordinate/organize/develop annual/seasonal donation and fund-raising efforts such as: Christmas Kettle Campaign, Summer Camps, other Community Outreach programs, etc.
• Assist in the planning and preparation of annual sponsorship/fundraising efforts.
• Provide oversight to menu planning for cooking classes and coordinate product procurement for all programs under your care.
• Build and maintain relationships with local businesses as potential vendors/donors.
• Work with other Community and Family Services staff to maintain, promote and improve the profile of The Salvation Army in South Muskoka.
• Network with other TSA, Government, and Community Social Service Providers to coordinate resources for the benefit of guests and program.

Human Resources

• Support, assist, train, and demonstrate work methods and ensure that volunteers across all programs work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Responsible to review and assign weekly workload for all Community and Family Services volunteers.
• Develop strategies and recommendations for staff and volunteer development.
• Responsible for preparing employee/volunteer work schedules.
• Ensure that all volunteers maintain any mandatory training or certification; identify any training needs and reports to the Corps Officer.
• Ensure that outreach programming is adequately staffed with volunteers who are trained and vetted as required.
• When applicable ensure that all processes and expectations outlined in the Student Placement Policy are followed.

Health and Safety

• Monitor staff and volunteer safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Ensure that Community Meal Programming meets health and safety standards, and that staff and volunteers maintain appropriate training.
• Responsible to work in compliance with the Ontario Health & Safety Act and Regulations.
• May perform workplace inspections as required.
• Assist in the orientation of new staff and volunteers regarding health and safety procedures.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer and/or health and safety representative.
• Participate in the supervision of Early and Safe Return to Work plans where applicable.
• Ensure the Community and Family Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
• Report any safety hazards, maintenance problems, equipment, or supply needs to the Corps Officer and/or health and safety representative.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Administration and Finance

• Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Maintain accurate written records, logs of activities, including activity reports and statistical information.
• May prepare and submit grant/funding applications; complete timely, accurate reports as required.
• Receive, record, secure monetary and non-monetary donations; ensure information is forwarded to the business manager or Corps Officer for the issuing of donation receipts for income tax purposes.
• Provide input in the development and implementation of policies and procedures for Community and Family Services programs.

Perform other related duties as required.

WORKING CONDITIONS:

• This is a permanent full-time position based on 37.5 hours per week.
• Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required; flexibility is required as it relates to hours of work.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• This job requires reaching, bending, and stooping frequently, working in a standing position for periods of time.
• Dealing with difficult people and verbal abuse.
• This job requires the ability to lift/move up to 40lbs and reach, bend, stoop frequently and or work in a standing position for long periods of time.
• Travel is associated with this position {5 to 10%}; required to use a Salvation Army program vehicle when available.

• Completion of post-secondary certificate program in Social Work, i.e., Social Services or Human Services, a diploma preferred.
• Ability and willingness to provide a valid Standard First Aid and CPR Certification, Mental Health First Aid Certification, Crisis Prevention Institute Certification and Safe Food Handlers Certifications.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of two (2) years of prior related experience, including, experience in a specialized social services program; inclusive of supervisory experience.
• Experience dealing with office equipment and tools.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

• Supervisory/management skills and the ability to lead, coach and motivate.
• A high level of integrity, good judgment, and ability to maintain appropriate confidentiality.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Represent the organization in a positive, professional, and engaging manner.
• Ensure all clients are treated with dignity and respect.
• Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
• Ability to work effectively with clients and staff in a culturally diverse environment.
• Sensitivity, awareness and understanding of participant needs, problems, interests, skills, deficiencies, and idiosyncrasies; the ability to work with compassion, demonstrate a supportive, respectful, and non-judgmental approach to program participants.
• Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.
• Excellent interpersonal, organizational and communication (oral and written) skills.
• Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a positive attitude and a strong work ethic.
• Proficient in working in a computerized environment must have strong skills using Microsoft Office Suite.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.