Full Time Housekeeping Supervisor

Position Summary

Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance evaluations, and assist s with the implementation all new housekeeping initiatives. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Provides leadership, direction and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Monitors Housekeeping operations & directs shift work assignments
• Makes changes to schedules as required
• Provides input for team member performance objectives and evaluations
• Leading a team of engaged colleagues who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience
• Liaising and communicates effectively with all appropriate operational departments
• Offering facilities & housekeeping expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Develops an d cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
• Coaches a team of engaged team members who care passionately about the business, site operations, and delive ring a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issue s before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in facilities management
• Ability to exceed internal and external customer expectations th rough timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License
Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.