Full Time Night Audit

Night Auditor
Basecamp Properties, Revelstoke
About Basecamp
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise, Kananaskis, Golden & Revelstoke . We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains.
Why Work for Us?

• Quarterly gratuity program!
• Access to a health benefits plan.
• Family and Friends discount at Basecamp.
• Staff rates at all properties!
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview
We require a full-time Night Auditor who will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. They will check in guests arriving at night, handle guest requests, and take reservations. The Night Auditor will also assist Housekeeping in Laundry operations which includes washing and folding of laundry. They will also look after the security of Basecamp properties in Revelstoke by taking scheduled rounds.
Salary: $18.00-$20.00 per hour
Location: Basecamp Properties, Revelstoke
Shifts: Full-Time, permanent, 8-hour shifts (11:00pm to 7:00am)
Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone, email, and in person.
• Respond to guest inquiries, concerns complaints, and emergencies.
• Reconcile all accounts promptly and complete end-of-day activities including posting charges to accounts, running Night Audit backup, and rolling the date.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential, and guest satisfaction.
• Address issues brought forward by current or past guests and resolve them in a manner that provides the best outcome for both the guest and the property.
• Practice safe work habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals, and working to minimize tripping hazards.
• Report any damages or repairs to the correct department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Comply with the Basecamp Property Management Ltd Policies, Procedures, and Code of Ethics.
• Monitor properties at night to ensure security and quiet hour compliance.
• Help Housekeeping with Laundry operations and ensure linen is folded.
• Uniform and personal appearance are kept clean and professional and are by Basecamp Property Management Ltd standards.

Requirements

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Excellent guest service skills.
• Promote positive relationships in communication and cooperation with all co workers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require accommodations during the hiring process, please contact Gabrielle at careers@basecampresorts.com to discuss your needs confidentially.