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Form of work
SalaryDepartment: Retail Operations & Guest Relations - Retail
Position Type: Seasonal
Contract Start Date:April 22, 2024
Contract End Date: January 15, 2025
Hourly Rate: $15.50
Hours:Various
What we offer:
- Flexible work arrangements where no one day is similar
- Working in a beautiful park setting
- Free entrance to the Park, including to our many public special events
- Employee discounts on food and retail items and free parking
Who We Are:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.
Job Overview:
Reporting to the Guest Services Manager, the Retail Sales Associate – Midway Games Operator is dedicated to operating our vintage style Midway Games location with enthusiastic, exceptional guest service and operational skills. Midway Games Operators strive to provide the best-in-class guest experience to all who visit the Midway Games. Our friendly interactions, commitment to creating and maintaining a fun vibrant environment, and attention to visual standards, will connect our guests with the experience we provide and the memories we shape.
Responsibilities:
Midway Games Operation
- Engage guests with outgoing enthusiasm to attract them to the location
- Connect with guests in the Midway to ensure an enjoyable experience
- Act in-character in relation to a 1910s midway environment (minimal)
- Set up and maintain all games, promptly reporting any safety concerns or damaged assets to the leadership
- Stay informed about new products, promotions, and Park activities
- Promptly and responsibly address customer feedback to ensure guest satisfaction
- Make recommendations to the leadership team on improving the employee and guest experience
- Maintain cleanliness, organization, and merchandising standards at the location, ensuring visual appeal is maintained
- Assist with the setup and teardown of seasonal events and merchandise at various stores
- Handle cash transactions and perform basic opening and closing duties with accuracy and attention to detail
- Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
- Perform other duties as required
- Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
- Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
- Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
- Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
Required Qualifications:
- Prior experience in specialty/boutique retail or retail environment would be an asset
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of our retail operations
- Ability to work independently as well as in a team
- Fluency in English is essential, and additional language skills would be an asset
- Demonstrated strong interpersonal and communication skills in a client-faced setting
- All successful candidates (over the age of 18) will be required to go through a Police Information Check as a condition of employment.
Special Clothing and Equipment:
- Appropriate costuming and safety equipment will be provided by Heritage Park; and
- Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.
Special Working Conditions:
- This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods during set-up, delivery and take-down.
Hours of Work:
- The schedule for this position varies
- The schedule will generally include weekdays, weekends, holidays and some evenings as Heritage Park is open 7 days a week during the operating season
