Address
Form of work
SalaryJump Recruitment is currently seeking dynamic candidates for the permanent, full-time position of General Manager for our client, the Mallard Cottage Group(Mallard Cottage and The Inn by Mallard Cottage) based in St. John’s, NL.
WHO WE ARE:
Named one of Canada’s best places to eat by Maclean’s Magazine,Mallard Cottage restaurant pays tribute to the ingredients and traditions of Newfoundland and Labrador. It’s as local to Quidi Vidi, a tiny historic fishing and farming village at the edge of St. John’s, as one could possibly imagine. Taking you on a one-of-a-kind culinary tour through the tastes of Newfoundland, Mallard Cottage is located in a clapboard Irish cottage from the early 1800s - one of the oldest remaining structures in St. John’s. Nestled in the craggy cliffs of the harbour, the restaurant is next door to The Inn by Mallard Cottage, where you will enjoy an authentic Newfoundland guest experience. Mallard Cottage and the Inn by Mallard Cottage are favourite gathering places for locals and tourists alike … you’ll know the feeling of sitting by the fireplace with a glass of wine in hand, listening to the sounds of the fiddle drift in from the next room over.
WHAT YOU’LL DO:
As General Manager, you will manage a Newfoundland food-focused and hospitality environment. You are passionate about food and look forward to engaging the local community to procure the highest quality product to create an unforgettable customer experience. You will manage, drive, and oversee all operational and financial aspects including people, culture, events and more of both the Restaurant and Inn. You will promote team development and champion a positive experience while also effectively communicating to get the job done. As the primary ambassador for the Mallard Cottage and The Inn by Mallard Cottage, you will authentically embrace Newfoundland culture and strive to create memorable experience for people through food, hospitality, and customer service. Key responsibilities include:
Operations Management - Deliver customer service excellence at the highest of quality levels. Maintain overall vision by executing business and marketing initiatives. Develop, refine, and/or implement clear procedures and processes that will continuously improve the Restaurant and Inn operations including identifying ways to simplify operations to help maximize efficiency and profitability.
People Management - Recruit, onboard, lead, coach, and inspire the right people to meet and exceed goals. Create an environment through clear direction and guidance where employees are motivated to achieve goals. Dedicate time regularly to provide an avenue for both you and employees to exchange feedback, gain insights, share knowledge, understand daily operations, and performance objectives.
Financial Management - Manage all financials including working to achieve and exceed established goals. Set and monitor sales forecasts and profitability reports. Ensure the ownership team is informed of sales and key issues. Increase sales through marketing and networking to enhance customer check average. Maintain budgeted revenues, cost of sales, labor, supplies, fill rate, and operating cash flow. Review monthly profit and loss statement and acts on all variances.
OUR IDEAL CANDIDATE:
WHAT TO EXPECT:
Christine Phillips | HR Consultant & Executive Recruiter | christine@jumpcareers.ca | Jump Recruitment | https://www.jumpcareers.ca/
At JUMP Recruitment we recognize the value of diversity and are committed to making intentional steps toward building inclusive teams that better reflect the communities JUMP and the organizations we serve operate within. We believe that inclusion is not just about making room at the table but about seeking out talent through a diversity lens and letting everyone know that their unique perspectives are important contributions to building stronger workplaces in a changing world. We encourage all qualified candidates to apply for our posted positions. We welcome candidates to self-identify or make our recruitment team aware of any potential accommodations they may need during the recruitment process. This opportunity is only available for candidates legally entitled to work in Canada. We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted. #htijobs
WHO WE ARE:
Named one of Canada’s best places to eat by Maclean’s Magazine,Mallard Cottage restaurant pays tribute to the ingredients and traditions of Newfoundland and Labrador. It’s as local to Quidi Vidi, a tiny historic fishing and farming village at the edge of St. John’s, as one could possibly imagine. Taking you on a one-of-a-kind culinary tour through the tastes of Newfoundland, Mallard Cottage is located in a clapboard Irish cottage from the early 1800s - one of the oldest remaining structures in St. John’s. Nestled in the craggy cliffs of the harbour, the restaurant is next door to The Inn by Mallard Cottage, where you will enjoy an authentic Newfoundland guest experience. Mallard Cottage and the Inn by Mallard Cottage are favourite gathering places for locals and tourists alike … you’ll know the feeling of sitting by the fireplace with a glass of wine in hand, listening to the sounds of the fiddle drift in from the next room over.
WHAT YOU’LL DO:
As General Manager, you will manage a Newfoundland food-focused and hospitality environment. You are passionate about food and look forward to engaging the local community to procure the highest quality product to create an unforgettable customer experience. You will manage, drive, and oversee all operational and financial aspects including people, culture, events and more of both the Restaurant and Inn. You will promote team development and champion a positive experience while also effectively communicating to get the job done. As the primary ambassador for the Mallard Cottage and The Inn by Mallard Cottage, you will authentically embrace Newfoundland culture and strive to create memorable experience for people through food, hospitality, and customer service. Key responsibilities include:
Operations Management - Deliver customer service excellence at the highest of quality levels. Maintain overall vision by executing business and marketing initiatives. Develop, refine, and/or implement clear procedures and processes that will continuously improve the Restaurant and Inn operations including identifying ways to simplify operations to help maximize efficiency and profitability.
People Management - Recruit, onboard, lead, coach, and inspire the right people to meet and exceed goals. Create an environment through clear direction and guidance where employees are motivated to achieve goals. Dedicate time regularly to provide an avenue for both you and employees to exchange feedback, gain insights, share knowledge, understand daily operations, and performance objectives.
Financial Management - Manage all financials including working to achieve and exceed established goals. Set and monitor sales forecasts and profitability reports. Ensure the ownership team is informed of sales and key issues. Increase sales through marketing and networking to enhance customer check average. Maintain budgeted revenues, cost of sales, labor, supplies, fill rate, and operating cash flow. Review monthly profit and loss statement and acts on all variances.
OUR IDEAL CANDIDATE:
- Five+ years of leadership experience in the hospitality/food industry (other relevant experience will be considered).
- Diploma or Degree in Business, Culinary and/or Hotel Management or equivalent would be considered an asset.
- Strong leadership skills, with demonstrated ability to build relationships, manage, and inspire people.
- Exceptional communication and interpersonal skills – transparency is key!
- Results oriented with an appreciation and commitment to food safety and quality.
- Ability to identify problems and find effective solutions to improve performance.
- Financial knowledge to manage the budget effectively and maintain profitability.
- Knowledge of Quick Books, Touch Bistro, and other financial platforms.
WHAT TO EXPECT:
- We offer an attractive Total Compensation package including Group Insurance Plan.
- An engaged, highly supportive, flexible, and collaborative work environment.
- The opportunity to work in a thriving Newfoundland culture work environment.
- Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation.
- As the ambassador for Mallard Cottage and The Inn by Mallard Cottage, some travel may be required.
- Apply in confidence: http://jumpcareers.ca/bullhorn/#/jobs/1165
Christine Phillips | HR Consultant & Executive Recruiter | christine@jumpcareers.ca | Jump Recruitment | https://www.jumpcareers.ca/
At JUMP Recruitment we recognize the value of diversity and are committed to making intentional steps toward building inclusive teams that better reflect the communities JUMP and the organizations we serve operate within. We believe that inclusion is not just about making room at the table but about seeking out talent through a diversity lens and letting everyone know that their unique perspectives are important contributions to building stronger workplaces in a changing world. We encourage all qualified candidates to apply for our posted positions. We welcome candidates to self-identify or make our recruitment team aware of any potential accommodations they may need during the recruitment process. This opportunity is only available for candidates legally entitled to work in Canada. We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted. #htijobs
