General Manager

Crazy Creek Hot Pools Resort is seeking a General Manager who embodies the gift of hospitality. Our resort, known for its warm, family-friendly atmosphere, features cozy cabins, relaxing hot pools, and RV sites. We are poised for growth and are seeking a leader who not only excels in operations but also has a genuine love for creating exceptional guest experiences.

Key Responsibilities:

· Oversee the daily operations of the resort, ensuring that all areas function seamlessly - from accommodations and guest services to maintenance and housekeeping.

· Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency, service quality, and guest satisfaction.

· Lead, motivate, and scale our team in alignment with the resort's growth, maintaining a culture of hospitality and teamwork.

· Foster an environment where families and friends can forge lasting relationships and enjoy meaningful experiences.

· Manage budgeting, financial planning, and cost control to ensure the profitability and sustainable growth of the resort.

· Address guest feedback with empathy and efficiency, ensuring all visitors leave with positive impressions and the desire to return.

Qualifications:

· Proven experience as a General Manager or similar executive role in the hospitality industry, preferably in resort or hotel management.

· A natural flair for hospitality and a genuine desire to create welcoming, enjoyable environments for guests.

· Strong operational skills, with a track record of developing and implementing effective SOPs.

· Experience in scaling and leading teams, with a focus on fostering a collaborative and motivated workplace.

· Prior experience or knowledge in the food and beverage sector is highly advantageous.

· Excellent communication and interpersonal skills, capable of building strong relationships with both staff and guests.

· Strategic thinker with a hands-on approach to problem-solving and decision-making.

· We are looking at adding a restaurant - experience with F&B an asset.

Why Join Us?

At Crazy Creek Hot Pools Resort, we're more than just a vacation spot; we're dedicated to creating a destination where guests can relax, connect, and create unforgettable memories. By joining us, you'll lead a team that's passionate about delivering exceptional service and creating a home away from home for our guests. We offer a competitive salary and the opportunity to be a part of a resort that values growth, community, and the natural beauty of our surroundings.

Apply Today

If you have a gift and a passion for hospitality and are eager to lead a team in creating extraordinary guest experiences, we would love to hear from you! Please send your resume, along with a 1 minute video explaining why you are passionate about hospitality, and why you are specifically interested in Crazy Creek Resort!

Job Types: Full-time, Permanent

Salary: $80,000.00-$90,000.00 per year

Experience:

• Hospitality: 1 year (preferred)

Language:

• English (required)

Work Location: In person