General Manager

Job Title: Manager

Job Type: Full-Time with Employment Contract, In-Person

Reports to: President, Board of Directors

Job Summary:

The Operations Manager is responsible for overseeing the overall operation, management, and growth of the Chamber, and tourism services. As a primary spokesperson and advocate for the business community in Grand Bend and Area, the Manager plays a critical role in driving economic development, promoting local businesses, and fostering a vibrant business environment. The Manager collaborates with stakeholders, builds partnerships, and represents the Chamber’s interests at various forums to create a positive impact on the community and enhance the community’s business and tourism climate. This role requires a dynamic, visionary leader with exceptional communication and organizational skills, as well as a deep understanding of business, tourism, and economic development. The Manager reports directly to the Board of Directors.

Key Responsibilities

Strategic Leadership

• Develop and execute the strategic plan in collaboration with the Board to advance its mission and goals in alignment with its vision and values.
• Provide leadership in identifying business and tourism trends and advocating for the interests of local business community
• Review information from relevant sources (TSL, TIAO, OCC, Southwestern Ontario RTO, Retail Council of Canada, Huron County Economic Development, Sarnia Lambton Business Development) and summarize pertinent information for members e-newsletter
• Foster strong relationships with key stakeholders including recruiting Chamber members, onboarding, and providing relevant information to the membership

Operations Management

• Oversee day-to-day operations of the Chamber, ensuring efficient delivery of programs
• Identify and pursue diverse revenue streams, including membership dues, advertising fees, sponsorships, grants, and fundraising opportunities
• Recruitment of new Chamber board and committee members
• Provide Board with balance sheet, revenue & expenses, bank reconciliation, accounts receivable outstanding resorts prior to monthly meetings
• Oversee the Welcome Centre, including managing Welcome Centre staff (1)
• Attend monthly board meetings, provide board with relevant updates and financial documents, take meeting minutes

Membership Development and Engagement

• Work with the Board to set and achieve membership goals
• Develop and execute strategies for retention of members, maintain an engaged membership base
• Deliver valuable programs, events, and networking opportunities that enhance member satisfaction (Golf Tournament, Member’s Mixers, Breakfast with the Mayor, Celebrate the Season)
• Provide timely support to members as needed via email, phone, or in-person

Communication and Marketing

• Develop public relations materials that increase Chamber’s visibility among stakeholders and community partners
• Maintain member and tourism websites
• Develop tourism guide, content, and distribution plan
• Engage target audiences through digital media that aligns with the Chamber’s brand identity
• Develop strong relationships with local media outlets to promote Chamber initiatives
• Provide monthly e-newsletter to Chamber members and a separate e-newsletter to tourism services subscribers with pertinent, engaging information
• Support area groups

Ideal Qualifications:

• Previous experience working with a Board of Directors or for a Chamber/Not-for-profit
• Knowledge of digital marketing tactics; Gmail, SEO, email marketing, social media, WordPress
• Bank reconciliation experience; Quickbooks not-for-profit Desktop
• Excellent communication and interpersonal skills, focusing on delivering exceptional customer service and building relationships
• Ability to prioritize tasks, problem-solve, and make decisions in a fast-paced environment.
• Flexibility to work early mornings, evenings, weekends, and holidays as needed.

Job Type: Full-time

Salary: From $48,880.00 per year

Benefits:

• Company events
• Dental care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Management: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 2024-04-15