General Manager

Job Title: General Manager

Supervisor: Vice President Operations

Department: Wellings of Whitby

Summary:

The General Manager is responsible for creating, stimulating, and maintaining a vibrant Wellings Community. One that attracts prospective community members, engages staff and suppliers, and fosters an environment that enables existing Community Members to live life to their fullest potential.

Essential Duties and Responsibilities:

Provide leadership, supervision. training, guidance, and communication while assisting with all aspects of Wellings Community management, including special attention to the following areas.

Census

- Develop and implement techniques and resources designed to attain and maintain one hundred (100%) occupancy at all times through effective community relations, special events, direct-inquiry calls, tours for prospective Residents.

- Drive occupancy primarily through sales, but also by way of managing the community marketing program lead generation.

- Manage the sales function end-to-end for the Community.

- Data base lead management to maximize sales team prospect pipeline, through the use of Yardi (the CRM).

- Thorough knowledge of the competitive landscape.

- Manage the prospects' information on our database (Yardi) and review with Senior management on a regular basis.

- Work with Marketing to gather, analyze and interpret competitive market data.

- Being creative, educated, and persistent in your follow up with your potential residents to increase results.

- Work within the "extended market" to promote the Wellings Community.

Budget

- Follow the approved operating budget in a manner that can enable the achievement of the targeted NOI. Communicate with the Management Team and obtain approval for exceptions from the Vice President.

Resident Relations

- Monitor and assess Resident satisfaction through continued personal interactions as well as through Community meetings and surveys. Identify areas of concern regarding

- Residents' well-being and develop/implement action plans to address any opportunities for improvement.

- Respond in a timely manner to Resident complaints regarding any issue to assure Residents are receiving services that meet Wellings' standards. Make recommendations for solutions to the Vice President.

Supplier Relations Manage relationships and performance of all key suppliers.

- Identify/implement action plans to address any performance gaps.

- Work with suppliers to identify opportunities for enhancing revenue and Community Members' experiences.

Maintenance

- Ensure that day-to-day building/unit and ground maintenance issues are addressed and resolved adequately, either by oneself and/or contractors or Home Ofiice Maintenance Department staff.

- Basic unit refurbishment (painting, drywall, cleaning) prior to any suite move-in either by oneself and/or contractors or Home Office Maintenance Department staff.

Accounting

- Submit reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with Wellings guidelines.

General Responsibilities

- Exercise managerial and supervisory authority in a manner that complies with Wellings guidelines and applicable laws. Interpret, implement, comply with, and effectively enforce Wellings Community practices consistent with such policies and laws. Provide effective and timely resolutions to problems occurring in the Wellings Community, using available resources, and following Wellings guidelines.

- Resolve issues impacting all operating areas of the Community and Resident satisfaction in a timely manner.

- Responsible for responding to emergencies. evaluate Resident needs and take appropriate action.

- Assist with all programs and requirements necessary to make the Wellings Community profitable and successful.

- Attend conferences, training sessions, and managerial meetings as required.

- Delegate appropriate responsibilities to other staff members in order to meet the needs of the Wellings Community.

- Be responsible for maintaining normal business hours for the Wellings Community but also attend social events with Community Members from time-to-time.

- Must demonstrate the ability to support, practice and deliver the " Wellings Concept" 100% of the time.

- Must demonstrate high standards of ethics and personal accountability.

- Perform other duties as assigned by the Vice President and/or other Members of the Wellings Senior Management Team.

- Perform all work assigned for the agreed-upon wage, accepting no additional payment or

- Non-perishable gifts from Residents, vendors, Management, or others.

- Follow specified procedures also outlined in the Safety Manual regarding the handling of contaminated material encountered in accidents or injuries on the Wellings Community premises.

- Keep all business and operations information confidential.

- Desire and ability to be a tea, player. Perform other duties as assigned.

Working Conditions

- On-call availability required.

Physical Demand

- Continuous combination of sitting, walking, standing, and at times lifting heavy objects.

Appearance and Dress Code

- As a representative of the Wellings Community, it is necessary for all management members to dress professionally. Smart business casual should be the normal attire however appropriate work/safely wear is also acceptable dependent upon the nature of the tasks being completed.

Qualifications:

To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with dis abilities to perform the essential functions.

Education/Experience:

- Previous management experience including operational and financial experience in managing employees, customer service, budget process, purchasing, payroll, and accountants payable/receivable.

- Commitment to and respect for all individuals.

- Ability to communicate effectively in Englis h, verbally and in writing, with Residents, staff, and suppliers.

- Demonstrated ability to work in a team setting and to convey strong public relations skills.

- Experience in computer use and relevant software applications is preferred.

- ln addition to the above, the following skills are preferred: experience serving senior citizens; familiarity with laws and regulations applicable to the Wellings Community.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position.

The job description is not intended as inclusive of all duties an individual in this position n might be asked to perform or of all qualifications that may be required either now or in the future.

The Company reserves the right to revise the duties set forth in this job description at its discretion.

Expected start date: 2024-03-15

Job Types: Full-time, Permanent

Salary: $85,000.00-$100,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Experience:

• General/Operations/Sales Management: 5 years (preferred)

Work Location: In person

Expected start date: 2024-03-15