AddressGenesys Cloud Engineer
At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.
Role Overview
In this role you will be designing and implementing innovative Genesys Cloud contact center solutions for our client.
What you will do
- Work on OMNI Channel to help define the permission roles and group functions within the system.
- Telephony configurations including trunks, dial plans, metrics, etc.
- Guiding the direction on Genesys App Foundry partners and how to navigate and configure services. Examples include Event Bridge, WFM (TTECH), CM Staging, CDS, etc.
- Assisting in the workflow processes for API usage and pipelines.
- Knowledge transfer/training of Genesys Cloud Services for OMNI Channel staff.
What you bring to the role
- Bachelor’s degree in computer science, Information Technology, or related field.
- 4+ Years of Hands-on solution experience with contact center solution Genesys Cloud.
- Good Understanding of contact center business operations, processes & transaction flows.
- Excellent communication, collaboration, and problem-solving skills
What We Offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change, or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefitsto support you and your eligible dependent—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Working Arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 22 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
