Golf Outside Service Attendant

DEPARTMENT: Golf

REPORTS TO: Golf Supervisor

POSITION: Outside Service Attendant

JOB SUMMARY: The primary focus of the Outside Services Attendant is to ensure the department standards are adhered to on a daily bases with guest satisfaction a key factor in all interactions.

ACCOUNTABILITIES: The Outside Services Attendant will ensure that all equipment is being delivered to and received from our guests in good repair and maintained at an appropriate level.

QUALIFICATION STANDARDS

EDUCATION & EXPERIENCE:

· Knowledge of Golf

· Customer service skill and/or retail sales experience

· Experience in hotel or related trade preferred.

TOOLS & EQUIPMENT:

· Power carts, range machine and picker, ball washer, golf clubs, shuttle van.

PHYSICAL REQUIREMENTS:

· Long hours sometimes required.

· Very Heavy work – Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENTS:

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

· Must have ability to assimilate complex information, data, etc. from various sources and consider, adjust, or modify to meet the constraints of the particular need.

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

· Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

ESSENTIAL:

· Approach all encounters with guests and employees in a friendly, service oriented manner.

· Ensure all equipment and all work areas are cleaned and maintained to high standards, and all equipment is in good, safe, working conditions

· Responsible for the safe and efficient operation of the power cart fleet, and maintain a tracking system including usage, maintenance and proper rotation

· Ensure the safe and efficient operation of the range machine, picker and ball washer

· Ensure the rental club sets are maintained in proper working order, cleaned and accounted for

· Ensure the golf shuttle is operated, maintained and tracked according to established policies and procedures

· Ensure the arrival/departure area is kept clean, stocked to par levels and live a culture of guest name usage and up-selling

· Ensure the driving range is properly set up and stocked during operating hours, and completely picked of balls

· Ensure the club storage area is kept clean, organized and uncluttered and that the member’s clubs are retrieved, returned and cleaned appropriately

· Ensure all guests are equally cared for while assisting them to get organized for their round of golf

· Ensure all information on the golf facilities and services, hotel facilities and services and the town are available

· Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.

MARGINAL:

· Other duties as required.

Job Type: Temporary
Contract length: 4-6 months

Salary: $14.75 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work Location: In person