Group New Business Contract Representative

What is the opportunity?

As a Group New Business Contract Representative, you will be accountable for supporting the Group Benefits Solutions strategy, by creating and maintaining Group Contracts for our clients. We are looking for a dynamic individual who will help drive results to achieve high levels of client satisfaction that contribute positively to persistency and reputation in the Group Insurance market place.

What will you do?

• Create new Group Policy Contracts and Employee Booklets, plus generate any Amendments or Extra Contractual Letters required
• Input plan design details into the GBS Vantage system
• Collaborate with internal partners and team members to ensure work is completed within SLAs
• Manage high volumes and be able to prioritize and reprioritize assigned tasks
• Ensure compliance with audit, regulatory and internal compliance requirements
• Support the Group New Business Ops team with any other associated tasks, as required

What will you need to succeed?

Must have:

• Highly proficient in Microsoft Word and Excel
• Experience in a high volume/high intensity customer service environment
• Excellent communication skills (written and verbal)
• Excellent time management and organizational skills with ability to multi-task
• Ability to work with French documents
• Adaptability to changes in processes and procedures
• Ability to manage multiple tasks on multiple systems effectively and efficiently

Nice to have​

• Bilingual in French and English written
• Post-secondary education (i.e. community college, university preferred)
• Group insurance knowledge
• Any experience with Hot Docs, GBS Vantage or GBS Workflow

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.