Address
Form of workJob Summary
Job Description
What is the opportunity?
As the GSI Online Specialist, you will be the key contact for Plan Administrators, Advisors, Sales Representatives, and internal partners providing superior implementation support and service during the submission process of new client business and adding a new product for existing clients. You will proactively gather all submission document information ensuring all necessary clarification and approvals as well as resolving any outstanding questions prior to the final submission.
What will you do?
•Send application link to new employees and complete follow-ups on all online new hires
•Investigate and respond to online error inquiries regarding employees who are unable to access the GSI Online Application Tool
•Review and Investigate HR Validation Online Error report to determine cause of errors originating from Group Portal
•Provide application process training for existing clients
•Manage conversion of paper cases to online process
•Facilitate Plan Administrator training on conversion process for non-integrated groups
•Inform, encourage, and share best practices with all internal/external partners to assist in achieving a seamless online application process
•Demonstrate engagement through participation in 1x1 coaching, team meetings, huddles, training, contribution to employee engagement survey action plans and process improvement activities
Here’s what we need from you
Must have
•1 to 2 years experience in Insurance, preferably GSI or Group Insurance
•Post-secondary and/or applicable work
•Excellent organizational and multitasking skills
•Proven verbal and written communication skills
•Presentation skills and techniques
•Ability to work under tight timelines
Nice to have
•Bilingual (French) is an asset
•RBCI system knowledge (Ingenium, UnderwritingPro, CCT, BIC)
•Sound knowledge of Microsoft Office
What’s in it for you?
•A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
•Competitive pay and high-earning potential
•All the tools, training, and team support you need to grow your business and career
•Flexible work/life balance options
•Sophisticated RBCI software tools to boost your productivity and grow your business
RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Customer Follow-Ups, Insurance, Microsoft Office, Multitasking, Organizing, Prioritization, Process Training, Written CommunicationAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
