Address
Form of work
SalaryResponsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about resort facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and cottage assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other resort departments to ensure guest satisfaction
- Follow all resort policies and procedures
Qualifications:
- Previous experience in a hotel , resort or hospitality setting is preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Ability to multitask and prioritize tasks effectively
- Bilingual skills in English and another language are a plus
- Knowledge of front desk operations and procedures is desirable
- Ability to handle difficult situations with professionalism and composure
Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to start your hospitality career!
Job Type: Full-time
Salary: From $52,000.00 per year
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Front desk: 1 year (preferred)
Ability to Commute:
- Roseneath, ON K0K 2X0 (required)
Ability to Relocate:
- Roseneath, ON K0K 2X0: Relocate before starting work (required)
Work Location: In person
