Guest Service Agent

Residence Inn by Marriott/Fairfield by Marriott Winnipeg is this city's only dual - branded hotel. As this is a unique property, we are looking for unique people to be a part of our Front Desk Team.

A Front Desk Associate at Residence Inn/Fairfield by Marriott Winnipeg is the face of our 260 room property. You must have exceptional time management and communication skills.

Our Front Desk Associates are also polite and professional to everyone they deal with: guests, visitors, vendors and co - workers.

This is a very fast-paced environment, and we are looking for those special personalities that are eager to learn and be capable of multi - tasking. You will be standing for your entire shift, so you need to have lots of energy as well. Our Front Desk Associates are willing to jump - in and "get things done". If this describes you, then please apply to become a part of amazing Front Desk Team.

Our hourly rate of pay is above minimum wage to start and will be reviewed after successful completion of 60 shifts. After completion of 60 shifts, you are then eligible for monetary incentives, including upsell commissions. As we are part of the Marriott International family, you will also be eligible for fantastic benefits that are offered to all Marriott Associates.

Some of your Job Duties are:

Welcomes guests
Answers phone calls and transfer to appropriate department(s).
Assists guests in making reservations.
Processes guest check - in and check - out
Assigns rooms and suites to guests.
Reviews customer billing statements; processes payments
Resolves customer issues and complaints
Provides directions to local attractions in Winnipeg and surrounding area to hotel guests

Commitment to learning required Marriott Training

Commitment to Marriott Mission, Vision and Core Values

Job Types: Full-time, Part-time, Permanent

Salary: $13.50-$16.00 per hour

Job Types: Full-time, Part-time, Permanent

Salary: $15.30-$16.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call

Experience:

• Customer service: 1 year (required)
• Hotel: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person