Guest Service Agent

Have you ever had a career where you can meet people from all around the world? Are you engaged, self-starting and able to assist others with ease? We want to hear from you!
The DoubleTree by Hilton Hotel & Conference Centre Regina is recruiting a permanent Full time Guest Services Agent/Night Audit to join our team of customer service professionals!

Schedule will vary between am shifts, early pm shifts and over night Audit shifts. Candidates with open availability will be considered first.

Main Duties & Responsibilities:
-Respond to requests promptly, efficiently, and courteously during check-in, check-out and throughout the customers' stay.
-Handle guest accounts and maintain cash drawer
-Process reservation/cancellation/modification requests

What we look for in a team member:
-Enthusiastic and dedicated to customer service excellence
-Ability to assist hotel guests in an empathetic and courteous manner at all times
-Strong English communication skills, (verbal and written)
-Have a strong memory to recite company promotions and information during the check-in process

Education & Qualifications:
-Minimum grade 12 or equivalent
-Preference will be given to individuals with previous Front Desk experience in a hotel setting
- Minimum 2 years in a customer facing role dealing directly with clients in person

Working Conditions:
-Able to continuously stand, bend, and lift during entire 8 hour shift
-Repetitive computer and telephone use
-Expectation to work overnight shifts from time to time starting at 11pm-7am.

What we offer:
- Hilton brand GSA training
- Employee Insurance Coverage Plans
- Discounted monthly parking or transit pass
- Employee discounts on all Hilton and SilverBirch hotels globally
- A positive and inclusive work environment and a culture of employee recognition
- flexible schedule

No LMIA provided for opportunity. You must currently be legally entitled to work in Canada to be considered.

Job Types: Part-time, Permanent

Salary: $14.40-$16.65 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Application question(s):

• Do you have reliable transportation for overnight and early am shifts?

Experience:

• customer service: 2 years (required)

Work Location: In person