Address
Form of work
SalarySUMMARY:
We are looking for an energetic and exceptionally friendly individual to join our Guest Services team! The position would be part time, and hours are dependent on levels of business.
RESPONSIBILITIES:
· Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.
· Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.
· Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.
· Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.
· Describe and sell accommodations and facilities; up-selling whenever possible.
· Complete Pre-Arrival planning to help exceed the guest’s expectations and provide them with a great experience.
· Provide guests with follow up calls after check in to ensure they have everything they need and are happy.
· Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.
· Work closely with GSM and GSA’s to deliver great experiences for our guests.
· Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.
* Additional duties as required by management
Job Types: Part-time, Permanent
Salary: From $17.73 per hour
Expected hours: 16 – 32 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- customer service: 1 year (preferred)
Work Location: In person
