Guest Services Attendant

Job Description - Guest Services Attendant (Evening)

Position: Guest Services Attendant

Department: Business Operations

Reporting to: Coordinator of Guest Services

Location: 36 Quidi Vidi Road - Lunar Inn

Summary

First Light is a registered non-profit organization that serves the urban Indigenous and non-Indigenous communities alike by providing programs and services rooted in the revitalization, strengthening, and celebration of Indigenous cultures and languages in the spirit of trust, respect, and friendship.

The Department of Business Operations works to enhance economic sustainability by fostering innovation and social entrepreneurship while developing and implementing effective operating systems that are applicable to the organization.

The Lunar Inn Guest Services Attendant will be responsible for providing evening, overnight and weekend support, related to medical transportation and the Lunar Inn. This includes managing guest reservations, providing rides to approved clients, and housekeeping while demonstrating the highest level of customer service.

Core Skill Set

• Strong interpersonal skills
• Oral & written communication
• Detail-oriented
• Safety
• Problem-solving

Essential Responsibilities

• Respond to requests regarding transportation, confirming pick-up information, providing and dispatching rides for approved clients as necessary.
• Transport passengers between accommodations and healthcare facilities in an efficient manner, safely operating First Light vehicles while obeying traffic regulations and completing safety inspections as required.
• Demonstrate the highest level of customer service when interacting with clients, responding to guest needs and requests, addressing concerns and recording information using processes set out by the team.
• Manage guest check-in and check-out processes, taking, cancelling and modifying reservations as necessary, assigning rooms and registering guests.
• Answer calls and greet guests in a friendly manner, providing information on Guest Services, amenities, and general interest points in the area.
• Light housekeeping and cleaning duties, including keeping the front desk, coffee stations, and high-traffic areas neat and sanitized.

Qualifications:

• High school diploma or equivalent
• Ability to work independently and as part of a team
• Must provide a criminal record and vulnerable sector check
• Proficiency with Google Suite and Slack would be considered an asset
• Deep knowledge of Indigenous culture
• Exceptional coordination and time management skills

Job Type: Full-time

Salary: $19.27 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Ability to Relocate:

• St. John's, NL A1A 1C1: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-06
Expected start date: 2024-03-13