Address
Form of work
SalaryLocation: Tri-Cities Area
Job Description:
We are seeking a dynamic and experienced Head Concierge to lead our front-desk team and provide outstanding service to our residents. The Head Concierge will be the face of our building, embodying our commitment to excellence in resident care. This role involves a high level of interaction with residents, guests, and service providers.
Key Responsibilities:
- Oversee the daily operations of the concierge desk, ensuring efficient and effective service delivery.
- Train, supervise, and manage the concierge team, setting high standards for customer service.
- Be the primary point of contact for residents, handling requests, complaints, and inquiries with professionalism and courtesy.
- Coordinate with various departments (maintenance, security, housekeeping) to address resident needs and building operations.
- Manage bookings and oversee the usage of building amenities such as the fitness center, pool, meeting rooms, etc.
- Develop and maintain relationships with local businesses and service providers to enhance resident services.
- Organize and facilitate community events and activities.
- Ensure compliance with all building policies and procedures.
- Handle emergency situations with calmness and efficiency.
Qualifications:
- Proven experience in a concierge role, preferably in a luxury hotel or high-end residential setting.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with experience in managing a team.
- Ability to multitask and handle high-pressure situations.
- Proficiency in computer systems and office software.
- A commitment to providing exceptional customer service.
Benefits:
- Competitive salary package.
- Health and dental benefits.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Type: Full-time
Salary: $48,000.00-$52,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Experience:
- Head Concierge: 3 years (preferred)
Ability to Commute:
- Burnaby, BC (required)
Ability to Relocate:
- Burnaby, BC: Relocate before starting work (required)
Work Location: In person
