Help Desk Level 1, Information Technology (IT)

The Helpdesk Level 1 position would be responsible for providing first level support to PRH users. This will include desktop, printers, VOIP phones and application support. This role will be focused on facilitating the resolution of technical issues clients are experiencing in a prompt and effective manner. The Helpdesk team will also be involved in creating and maintaining documentation for the knowledge base.

Pembroke Regional Hospital serves the diverse health care needs of residents of Pembroke and the surrounding communities. In accordance with our mission, vision and values, and following catholic tradition we strive to provide safe, quality care in a compassionate and caring setting. We respect the rights of our patients to be treated with dignity and respect, and believe that patients are an integral part of the health care team. As leaders in health care delivery, we are committed to life long learning, continuous improvement and healthy living.

REQUIREMENTS:

• Two-year Community College diploma in Computer Technology or equivalent
• Over six (6) months of relevant and recent experience
• Orientation will be provided
• Strong customer service and interpersonal skills
• Ability to work independently and as a team
• Ability to work on projects and meet appropriate deadlines
• Excellent organizational skills
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize existing and new service requests
• Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement
• Must have demonstrated ability to meet the attendance standards of the Hospital
• Bilingualism preferred (French/English)

Pembroke Regional Hospital values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources Assistant at rachel.pecoskie@prh.email. We thank all candidates for their interests; however, only those selected for an interview will be contacted. This position, if unionized, and any appointments are subject to the terms and conditions of the Union group's Collective Agreement.