Help Desk Support

In Search of our next Business Team Help Desk Champion!

Are you passionate about Apple products?

Do you enjoy helping people with technology?

Do you take pride in keeping accurate records?

Would you like to join a great team?

If this sounds like you, read on….

Job Summary

· Receives support tickets, responds to clients support needs, and schedules calls to techs

· Provides troubleshooting and resolution for hardware and software, both onsite or remotely

· Performs hardware and systems installations for new and existing clients

· Prepares and schedules routine reviews with clients, and ascertains current and future needs

· Creates and sends reports to clients

· Manages voice mail messages, returning calls or forwarding to appropriate person

· Assists sales and technical team with research and quotes for projects and special orders

· Maintains and reports activities in CRM

· Assists sales representatives with selection, ordering, tracking shipments, and invoicing

Working Conditions

· Office environment at Simply Computing’s Head Office in Vancouver

· Working hours are Monday to Friday, but may need to be available Saturdays occasionally

· This position requires periods of sitting, standing, walking, and lifting up to 20kg

Qualifications

· Excellent organization and time management skills

· Good knowledge of Apple and PC computer products

· Basic computer troubleshooting skills

· Fluent in English, a second language is an asset

· Open minded and willing to learn

· High school completion

Benefits

· Employee discounts

· Subsidized health benefits

· Paid training

· Happy working environment

Expected start date: Immediate

Job Types: Full-time, Permanent

Salary: $40,000-$46,000 per year

Further details will be provided in your interview.

Job Types: Full-time, Permanent

Salary: $40,000.00-$46,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Vancouver, BC V6J 1X6: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 2 years (required)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: In person