Address
Form of work
Salary- Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
- Office building
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Call centre
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Life insurance
- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
