Helpdesk Student

Who we are:

Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the National Capital Region’s Top Employers for six years in a row due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!

What we offer:

Being an employee of OCHC you will have the chance to make a positive impact where it matters and help your community in more than one way! On top of that, you will have access to flexible work options, professional development, health & wellness programs and more!

What we seek:

OCHC is currently seeking a dedicated Helpdesk Student to join and provide support to the IT team. Under the guidance of the Manager, Technology, Infrastructure and Service Desk, the Helpdesk Student will assist the Helpdesk Administrators with their day-to-day activities, including telephone and onsite support.

Helpdesk Studentwith OCHC:

Adapting internal systems to innovate and grow is a main strategic priority at our organization. As the Helpdesk Student, you will be an essential part of our objective by assisting with the planning and implementation of the computer infrastructure renewal project through the deployment of new PCs and laptops.

As a Helpdesk Student, some of the things you will do include:

• Provide first level technical support to OCH computer users on corporate applications including Microsoft Office Suite.

• Update inventory of all systems equipment information.

• Mobile device troubleshooting and administration using Mobile Device Management Software

• Active directory administration

• Basic network troubleshooting

• Re-image of old equipment in preparation for donation and re-organize the systems storage room.

• Assist with other day to day IT activities, including short-term projects, as required.