Hospital Administrator

Job Summary

The Hospital Administrator is an integral member of the veterinary hospital management team. The Hospital Administrator partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by supporting the daily hospital operations and providing exceptional customer service. Responsibilities include organizing, planning, and coordinating the overall operations of the hospital, and helping to cultivate a supportive and collaborative team environment. Given the daily responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Participates in the planning and budget maintenance process.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Manages vendor relationships.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Tracks and maintains current licensures for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Utilizes client service initiative measurements to evaluate hospital and staff performance.

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Reconciles daily cash and monitors the petty cash.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• 3-5 years of customer service experience.
• Administrative experience is an asset.
• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Model a professional and courteous manner with staff and clients.

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