hotel information clerk - contact centre

Work setting

• Rural area
• Staff accommodation provided
• Tourism
• Business
• Restaurant

Responsibilities

Tasks

• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Answer clients' inquiries and provide information

Additional information

Security and safety

• Criminal record check
• Reference required

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Night shift premium
• Pension plan
• Registered Education Savings Plan (RESP)
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits
• Tax-Free Savings Account (TFSA)

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Learning/training paid by employer
• On-site amenities
• On-site housing options
• On-site recreation and activities
• Other benefits
• Paid time off (volunteering or personal days)
• Subsidised public transportation
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program