Hotel Operations Manager

OPERATIONS MANAGER

JOB SUMMARY

The Hotel Operations Manager is responsible for effectively managing and overseeing all aspects of the Hotel Operations including: guest relations, front desk, sales, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

REPONSIBILITIES

The duties and responsibilities for the Operations Manager include, but are not limited to the following:

• Overall responsibility for the financial success of the property with assistance from the VP Operations and Regional Director of Sales.
• Assists in managing all sources of revenue. Maintain fair market share. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
• Participates in the development and execution of business plans, including sales & marketing plans.
• Work with the VP of Operations to determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
• Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
• Create an environment that ensures 100% Guest Satisfaction.
• Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends and variances and is aware at all times where the hotel stands against budget.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
• Recruit, supervise, coach, discipline and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
• Any other tasks pertaining to this position as required or assigned

REQUIREMENTS

• Minimum 3 years hospitality managerial experience preferably with a brand.
• Exceptional computer skills, including the Microsoft Office suite of products, and the ability to learn new software quickly.
• Proven leadership, entrepreneurial and decision-making skills.

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Hotel Supervisory: 3 years (required)

Work Location: In person