Housekeeping Manager

POSITION AVAILABLE: Housekeeping Manager

REPORTS TO:Hotel General Manager

LOCATION: Staybridge Suites Hamilton-Downtown

ADDRESS: 20 Caroline Street South Hamilton, ON L8P 0B1

SUMMARY:

Under the supervision of the General Manager, the Housekeeping Manager will be responsible for staffing, scheduling, training and developing staff along with thoroughly clean and service guest suites with a high attention to detail and assist with the hotel’s entire overall cleanliness including checking all rooms prior to guest entry.

RESPONSIBILITIES:

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all guest rooms, offices, washrooms, suites, and all public spaces etc
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Thoroughly clean assigned guest suites according to standards
• Familiar with departmental procedures and policies and ensure standards are adhered to
• Be in proper Manager uniform (clean uniform, nametag, proper shoes)
• Maintain or replace all guest supplies and amenities, including lightbulbs
• Be helpful and courteous to guests, potential guests and team members
• Use cleaning products and materials correctly and with good care
• Be careful and correctly handle equipment (vacuums, carts etc.)
• Ensure Room Attendant cart is neat and tidy at all times
• Knowledge of Health and Safety standards within Housekeeping department.
• Report any defects and safety hazards and be familiar with WHIMIS
• Familiar with the Fire Safety Plan and know your responsibilities in case of a fire/alarm
• Follow special cleaning instructions and directions from the executive housekeeper
• Adjust/set the room temperature controls in unoccupied suites
• Assist with training and developing other cleaning staff
• Be efficient, effective and responsive with inquires and requests using good communication
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Work with maintenance to ensure deficiencies and maintenance items are attended to
• Check all rooms prior to guest entry
• Be familiar with hotel services offered
• Attend any training sessions or meetings
• Schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget, providing billing summaries and expenses
• Ensure floor housekeeping storage areas are clean, maintained and organized
• Accomplish or assist with “Special Projects” or other cleaning tasks as required
• Other duties may be assigned by management

REQUIREMENTS:

• 5 years experience working in Housekeeping
• 1 – 3 years experience in Hospitality
• 2 - 3 years experience in supervisory role
• Must be able to lift 20 pounds on a consistent basis
• Flexible schedule and reliable
• Must be a fast pace worker and work well with others
• Multi-tasking skills
• Familiar with WHMIS, Health and Safety, and emergency protocols
• Physical mobility and stamina are required
• Ability to follow instructions and be detail-oriented
• Professional and friendly with all guests. Ability to achieve guest satisfaction
• Prior experience in housekeeping, cleaning, laundry or related jobs an asset

Apply...

To apply for this posting please submit a copy of your resume and cover letter.

Our company is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

We are committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process and duration of employment. If you require a disability–related accommodation to participate in the recruitment process, please specify during the application process.

Job Type: Full-time

Education:

• Secondary School (preferred)

Work Location: In person