Housekeeping Manager - Best Western Gold Rush Inn

Why work for us?

Live

The Yukon is a magical destination. Voted cleanest air in the world by the World Health Organization (WHO) in 2011 and Most Entrepreneurial Mid-Sized City in Canada by Canadian Federation of Small Independent Business in 2018. Whitehorse, the capital city at approximately 33,000 people, is large enough community that has the creature comforts of a city but small enough to be a large part of the community if you so choose (ie walk down the street and get honked at by people you know driving by or be a part of one of the over 600 non-profit organizations up here). If you prefer even smaller than the next largest community is Dawson City at 1500 year around people. Additionally, living in the North comes with tax break incentives and funding support for individuals and families which makes it even more attractive especially in light of Whitehorse being just over a two-hour flight from Vancouver or Edmonton!

Work

NVD is a company made up of self-starters and entrepreneurs in real estate, hospitality, and development. Supported by a senior management that has a breadth of knowledge across many sectors and a relationship reputation, NVD fosters those who seek long term career growth. While many staff continue to work long term through numerous positions, others seek to branch out on their own and we have witnessed success from both sides. NVD tries to ensure that all staff are competitively compensated and there are bonus programs, staff functions, and various benefits such as extended health care or educational learning opportunities taken care by NVD to be competitive nationally.

Play

Locals say you are 10 minutes from nowhere and the truth is if you love the outdoors then the Yukon is one massive playground. With over 19 hours of daylight (and 24 in some parts of Yukon), summer brings hiking, mountain biking, canoeing (or kayaking), and ATVing. For the winter, while days are shorter locals still play skiing (both downhill and cross country), snow shoe, snowmobiling, and of course aurora viewing of the Northern lights.

And if you are someone who is more of an indoors person, it is easy to make friends and have numerous people to hang you with. Add in the aforementioned 600 Non-Profits and it is hard to find a free weekend in the Yukon where there isn’t a fundraising event or special weekend attraction. NVD is a proud sponsor of many community events and as an employee there are many opportunities for access to these events for free!

ABOUT THE COMPANY

Northern Vision Development (NVD) is a private real estate partnership, was established in 2004 with a mandate to acquire and operate income producing properties the Yukon. Since then, NVD expanded outside of Whitehorse with investments in Carcross, Dawson City, and Mayo, while still growing it’s Whitehorse base. NVD is now one of the largest Commercial Leasing and Hospitality Operators in the Yukon comprised of over 50% First Nation ownership totaling 7 hotels, 3 restaurants, and approximately 150,000 sq ft of leasable commercial and residential real estate. Check our webpage for more details!

JOB OVERVIEW

Are you a great organizer? Do you enjoy building relations with staff and guests and creating an organized, clean workplace?

Northern Vision Department LP o/a Best Western Gold Rush Inn is looking for a Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.

The Housekeeping Operations Manager is responsible for the overall cleanliness, detail, servicing, resources, care, and maintenance of all guestrooms. The focus and responsibility of this position is to ensure standardized training and documented systems are established, implemented, and maintained for the housekeeping department. The successful candidate will be responsible for developing the department, its colleagues, and leaders.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

Responsibilities

• Be true to the mission statements of the Hotel. Constantly ensure that Best Western standards and service philosophies are followed.
• Supervise all housekeeping employees. Lead by example by being a pro-active member of the team.
• Responsible and accountable for the actions of the housekeeping team members. Work as a “hands on manager” assisting the team as they strive to exceed guest expectations.
• Be the contact person for all guests who may be requiring immediate assistance, and/or follow up with guest concerns as necessary.
• Create a positive learning and development atmosphere for the Housekeeping team members.
• Create, implement, monitor and continually improve systems designed to organize and control the efficient flow of guests, staff and supplies through the Housekeeping department.
• Create, achieve and be accountable to the annual budget for the Housekeeping department with assistance from the General Manager.
• Be responsible for the overall cleanliness and physical condition of guest rooms, public areas (inside and outside), back of house, food and beverage facilities, staff uniforms and other service and storage areas.
• Complete all administrative responsibilities required to maintain the smooth operation of the Housekeeping department.
• Keep all hotel guests and staff safe and free from harm.
• Source, purchase and inventory all guest room supplies, housekeeping supplies and staff uniforms.
• Be responsible for environmentally friendly cleaning practices, and legislated cleaning and safety procedures and standards for the Hotel.
• Assist with hiring new employees as needed, and takes disciplinary action when policies are not followed.
• Complete evaluations for each employee on a yearly basis.
• Orientation and Training of new employees.
• Maintain the lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per Best Western Standards.
• Assist in the preparation of the Housekeeping Budget and ensuring adherence to said budget throughout the year.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.
• Work with General Manager to implement Housekeeping policies and procedures, and ensure adherence to said policies and procedures.
• Prepare reports as requested for management team.
• Assist General Manager in purchasing supplies related to Housekeeping.
• Responding to and resolve guest complaints.
• Monthly inventory and tracking of supplies.

WORKING CONDITIONS

• Flexibility to work mornings, evenings, and occasional overnight shifts
• Must be able to work shifts– days, evenings, weekends, and holidays. Your schedule will include shifts on weekends, with days off on weekdays
• Stand, sit or walk for an extended period or for an entire shift

NVD is proud to have a diverse and wide range of cultures and people. And while we don't always agree, we always respect each other. Did you know that men apply for jobs when they only have 60% of the qualifications, while women and other underrepresented groups are reluctant to reply to a posting unless they believe they have 100% of what is requested? They say everything you want is on the other side of fear and you have nothing to lose by reaching out to us and applying or asking questions. Let's have a chat and get to know each other to see if we are a match for your career.

Please note that NVD has been honoured to have a large Yukon First Nation investment both within the company and on the traditional First Nation lands throughout the Yukon. As such, NVD hopes to provide opportunities by providing preferential hires for First Nation Citizens from investor First Nations, whenever possible. If you are a First Nation Citizen of the Yukon, please reach out to us in order to schedule an interview today.

WHY WORK FOR US?:

• Salary: $45,000-55,000
• Extended health care
• On-site gym
• Paid time off
• Hotel discounts at NVD Hotels
• Access to hotel discounts at chain-affiliated hotels
• Participation in employee recognition program
• Advance your career in the booming hospitality industry with a quickly growing compan

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Yukon: reliably commute or plan to relocate before starting work (required)

Work Location: In person