Housekeeping Room Attendant

The Room Attendant is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

Cleaning Responsibilities

• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
• Vacuum/mop all floors.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Completes daily housekeeping report.
• Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
• Reports any maintenance, security, or safety issues to the appropriate staff.

Skills, Educational Background and Experience

• High School Diploma, GED, or equivalent years of relevant work experience required.
• Previous housekeeping experience highly preferred.
• Ability to efficiently work under time constraints.
• Superior customer service skills.
• Ability to work with cleaning chemicals.
• Must be able to lift, push, and pull 25-50 pounds frequently.
• Able to work a flexible schedule.

Job Types: Part-time, Permanent, Seasonal

Salary: From $16.55 per hour

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• Trenton, ON K8V 5P8: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Cleaning: 1 year (preferred)
• Hotel Housekeeping: 1 year (preferred)

Work Location: In person