AddressDescription
Summary of Role
The Supervisor Housekeeping will provide direct support to the Housekeeping associates and leadership team on all day to day operations. The Supervisor is responsible for ensuring We treat customers as guests in our own homes, fostering an environment where everyone is accountable for creating memorable guest experiences that drive loyalty and ensure 100% guest satisfaction. Together we work hard and grow at being the best company to work for.
Responsibilities
Provide ongoing supervision and support to Housekeeping Department including overseeing and coordinating the daily operations of the area
Perform opening and closing duties as required
Assist/conduct performance appraisals and performance management as necessary
Assist with implementing strategies to achieve departmental goals and financial profitability
Responsible for the smooth operation of the department in the absence of the Executive/Regional and or Assistant Housekeeper
Assist in establishing, implementing and monitoring standards of service and operation
Administrative duties; schedules, payroll, performance journal updates as required
Control labour costs by effective shift management
Conduct room and public area checks, clean guest rooms and assist in laundry as required
Identify and resolve guest concerns/complaints to their satisfaction
Carry out on-the-job training to new associates as required
Understand and ensure compliance of all Health and Safety procedures, regulations and laws such as labels on cleaning products, correct ergonomics and ensuring protective equipment is worn when necessary
Ensure communication and compliance of Housekeepings responsibilities in the event of an emergency situation as outlined in Hotels Emergency Response Booklet to ensure guest and associate safety
All other duties as assigned
