Housekeeping/Laundry Manager

HOUSEKEEPING AND LAUNDRY MANAGER

JOB POSTING

Position Title:

Housekeeping and Laundry Manager

Employee Group:

Permanent Full-Time

Department:

Environmental Services

Posting #:

EVS HLM PERM FT 2024-01

Classification:

Non-Union

Hourly Rate:

TBD

Application Deadline:

Until Filled

Hours/Pay:

75 hours per pay

0800 h to 1600 h

Available evenings and weekends

Application Details:

Submit a resume and cover letter to Human Resources

Start Date: ASAP

Organization Background:

Holland Christian Homes Inc., is a dynamic, innovative organization that provides a full continuum of care to individuals in a Christian atmosphere. It consists of two long term care homes and 6 assisted living/independent living apartment towers located in Brampton.

We believe that individuals requiring our services have the right to a lifestyle that adequately meets their physical psychological, social, cultural and spiritual needs. These services are provided by fully qualified professional staff who deliver care using a holistic approach to provide quality care and quality of life to individuals.

This Housekeeping and Laundry Manager position is reporting to the Senior Manager of Environmental Sevices, responsible for the overall cleanliness of the Holland Christian Homes, while providing Laundry services to the Manors.

Specific responsibilities include:

· Respects and carries out the values associated with a person-centered approach which include rights, dignity, identity, individuality, respect, privacy, choice and independence

· Provides supportive opportunities of conversation and social engagement to help people live their life and experience well-being

· Ensure that Towers, Faith Manor and Grace Manor, furnishings are kept clean and sanitary

· To ensure that each resident’s linens and personal clothing is collected, sorted, cleaned and delivered.

· Arrange to have empty room deep cleaned, ensure room is repaired/painted (if not inform Maintenance), curtains washed/hung, furniture assessed and replaced if needed. Ready for new resident arrival.

· Participate and organize with multiple departments to prepare for and complete internal transfers. Working with residents and/or families to make this process go as smooth as possible.

· To introduce myself to a new resident along with family, share what my roles and responsibilities are and what my expectations are of them. Provide a “Housekeeping/Laundry Info sheet which explains housekeeping and laundry’s role and expectations.

· Collect/label/return new resident’s clothing within 24 hours of arriving (I do this when staff are busy so it’s done on time)

· Record all clothing labeled on our “Inventory of Personal Clothing” forms.

· Respond and act on concerns from family or residents regarding clothing.

· Respond and act on concerns regarding the cleanliness of the resident room or resident home area.

· Investigate missing clothing concerns.

· Make sure all supplies/materials needed are in place so staff can do their job without hindrance.

· Attend and participate in Interdisciplinary Care Conferences.

· Participate in Accreditation

· Participate in the Continuous Quality Improvement Program.

· Participate in the Program Review Process

· Create new/review and update audits: Random Resident Home Area Audit, Resident Room Cleaning Audit, Resident Table Coverings Audit, Laundry Audit, Laundry Bins Audit, Laundry bins audit, Dresser and Night Stand Audit

Managing Housekeeping and Laundry Staff

· Staff scheduling. Managing, updating the Master schedule. Reviewing/managing time off requests such as: vacations, statutory holidays, in-lieu time of those statutory holidays, floats, trades, requests off, bereavement leaves, education leaves, leaves of absence etc.

· Daily sick calls or absenteeism; making sure shifts are filled.

· Daily review of Time Card.

· Staff Schedule care is not always compatible with our Collective Agreement so manual manipulation is needed and a thorough knowledge and understand of how it works to get done what needs to be accomplished.

· Communication with staff daily as required

· Setup and lead staff meetings.

· Help organize and run staff special events: Staff Christmas Appreciation Dinner, Staff Appreciation BBQ’s, Staff Appreciation Week etc.

· Hiring, interviewing, assessment, rating and approval of new hires.

· Provide orientation and training for new staff and current staff moving into new positions.

· Managing Performance

· Attend and participate in daily “Stand” up meetings in both homes.

· Work closely with the union: Christian Labor Association of Canada. Involved in negotiations.

Maintain positive relationships with Vendors, Purchasing and Budgets

· Cultivate good vendor relationships.

· Follow procurement policy when purchasing equipment and supplies

· Recommend to the senior manager of Environmental Services timing of purchasing of major capital items

· Ensure product’s quality is consistent and the value high for prices paid.

· Ensure products are always on hand when needed.

· Review all packing slips/vendor statements for completeness and accuracy.

· Review and sign off on invoices

· Prepare for and do end of year inventory

· Manage staffing according to approved budgets.

· Communicate any potential Capital Expenditures.

· Meet with finance team every quarter to review budgets and be able to explain any variances.

· Manage and approve vendor budget purchases under $2,000

· Manage staffing according to budgets

Qualifications:

· The designated lead must have,

Ø a post-secondary degree or diploma;

Ø knowledge of evidence-based practices and, if there are none, prevailing practices relating to housekeeping, laundry and maintenance, as applicable; and

Ø a minimum of five years’ experience in a managerial or supervisory capacity.

• Excellent leadership skills
• Sound knowledge of cleaning chemicals
• Ability to use cleaning and laundry equipment
• Physically capable to do assigned work
• Good previous work record
• Able to work without constant supervision
• Ability to demonstrate diplomacy and professionalism when working with families and other professionals.

· Committed to providing care and work with a person-centered approach

· Experience in providing physical, social and emotional needs that are in tune with people’s changing needs

· Ability to interact with seniors in a way that it can be understood and communicate in a way that meets every individual’s needs and preferences including those that are cognitively challenged

• Exceptional interpersonal and customer service skills
• Demonstrated success in communicating with all levels of the organization that includes communicate effectively with staff, residents, families/visitors delivery/service personnel and the general public.
• Excellent problem solving, conflict resolution, and decision making skills.
• Good judgment skills and the ability to handle and maintain confidential information
• Ability to multi-task and prioritize workload.
• Ability to work independently as well as function as part of a multi-disciplinary team.
• Ability to be proactive and take initiative where required.
• Ability to focus on assigned tasks
• Detail-oriented and professional
• Ability to effectively handle multiple tasks simultaneously
• Ability to work under conditions of frequent interruption, being undisturbed by the complexities and variety of minute details.
• Competence in computer applications including Microsoft Office and Outlook.
• Demonstrated ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationships with residents, maintain confidentiality, and engage in reasonable self-care strategies designed to reduce stress by balancing work/life responsibilities.

· Ability to read, write, and speak English.

· A satisfactory and current Vulnerable Sector Screening.

· Evidence of a negative 2 step TB Test, full COVID-19 vaccination and up to date immunizations including Flu Shot (unless medically exempt)

Interested and qualified applicants should forward a Resume and Cover Letter (as ONE document in PDF format) to: Human Resources e-mail: jobs@hch.ca

Holland Christian Homes welcomes diversity in the workplace and encourages applications from all qualified individuals.

Holland Christian Homes is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Applicants agree that by providing personal information in response to this posting, and otherwise in any recruitment process with the Company, such personal information may be retained and used by HCH for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an Applicant notifies the Company to the contrary.”

We thank all applicants for their interest in this position, however, only those individuals selected for an interview will be contacted. No phone calls please.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Brampton, ON L6Y 5A7 (required)

Ability to Relocate:

• Brampton, ON L6Y 5A7: Relocate before starting work (required)

Work Location: In person