AddressReq ID:450971
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.
Main Responsibilities:
- Monitoring, supporting, and maintaining Go Transit Train Control Systems (GTCS) IT environment.
- Responsible of GoTransit Train Control Systems control center IT Systems & infrastructure
- Maintain inventory, orders and purchases.
- Collect customer requests and data
- Create tickets for Level 2 Support
- Updates information on parts and suppliers
- Software License management & Inventory
- 1st Level Troubleshooting & IT Support
- Creates periodic IT Health and Performance reports
- Participates in urgent Corrective Maintenance activities to restore service
- Perform all routine hardware checks and routine maintenance.
- Updates Preventative Maintenance schedules according to historical data and deployment of software
- Documents IT maintenance plans & procedures
- Updates and maintains IT test plans
- Participates in system troubleshooting
- Installs, Updates & Maintains all software, firmware, hardware, configuration settings when remote support requires direct local action
- Performs hands-on component replacement or manipulation work
- Capable of following and executing written IT procedures.
- Monitors/retrieves logs from servers and workstations upon request by the Maintenance Manager.
- Capable of analyzing log files.
- In case of failed component, provides logs/events explaining the failure to provide quick failure report to the client
- Works closely with IT System Administrators
- Assists to the troubleshooting of network issues
- Performs basic problem solving and assistance on various software applications and hardware systems
- Communicates & customer services with customer (Metrolinx)
- Generates periodic trend reports on all GTCS resource issues, alarm messages, and failures
Education & Experience
- BA's degree in Computer Science or equivalent
- Good knowledge of Microsoft Technologies & Products (Active Directory, SMB, GPO, RDP etc.)
- Basic Networking knowledge (TCP/IP, DHCP, NTP, DNS, SMB, etc.)
- Basic knowledge of Linux Familiar with monitoring tools such as (SolarWinds IPMonitor, Zabbix, Nagios, etc.)
- Familiar with VMware, Hyper-V concepts
- Participates in 24/7 on-site support via rotating shifts
- Participates in 24/7 on-call support
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
Job Type:Graduate Job
