Address
Form of work
SalaryAt
CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.Identity & Access Management Analyst 12-Month Term
Role Specifications
Everyday flexibility. Hybrid work environments. Collaborative connection.
CWB Corporate
Put a new spin on your banking career
The overwhelming majority of our employees say CWB is a Great Place to Work®
We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
Our employees love CWB. You’ll love it here too.
The opportunity
The Identity & Access Management Analyst is a tier 2 support professional responsible for the day-to-day operations of the Identity & Access Management (IAM) platform and execution of operational procedures. The IAM Analyst will help troubleshoot and resolve issues as part of a team and will perform a key function of the Information Security Office to maintain a safe and secure computing environment
Areas of focus
- Monitor the IAM technology platform, the automated provisioning workflows, and integrated applications to ensure optimal performance.
- Resolve request and incident tickets related to the onboarding and offboarding of employees, maintenance of user attributes, assignment of role-based access to resources, and application access provisioning.
- Support technologies and processes for enhanced authentication mechanisms including but not limited to: Multi-Factor Authentication (MFA), Single-Sign On (SSO) authentication, hardware-based token access, remote access, and Virtual Private Network (VPN) solutions.
- Author reports and provide metrics to communicate the operational status of the IAM function to the Manager, Identity & Access Management and the Chief Information Security Officer.
- Assist staff as a training resource and point of contact to any personnel that utilizes the Access Management Processes
- Update IAM documentation as required.
- Responsible for adherence to IT processes and standards across the program.
- Serve as the point of escalation from the business and IT; execute the provisioning steps needed to ensure an efficient and compliant process
- Participate in rotational on-call production support.
Successful incumbent
Education
- Diploma or university degree in the field of Computing Science
- Desired (one of): Okta Certified Professional, Okta Certified Administrator, Okta Certified Consultant or equivalent IAM certification
- Desired: Systems Security Certified Professional (SSCP)
Experience
- Minimum 3 years of strong customer service experience in an IT End User facing role.
- Desired: 1-2 years of experience in Information Security.
- Familiarity with information security control frameworks and standards including ISO 27001, COBIT, NIST Cyber Security Framework.
- Familiarity with information security technologies including identity platforms (e.g. Okta or Azure Active Directory), cloud-based identity providers, Privileged Access Management (PAM) systems, multi-factor technologies such as RSA, Microsoft Authenticator, Okta Verify, U2F and FIDO2 (e.g. YubiKey), and enterprise password managers.
- Familiarity with workflows (manual or automated) related to identity lifecycle management (onboarding, changes, offboarding), provisioning of user accounts with integrated systems, access request and entitlements, and password management.
- Familiarity with the Information Technology Infrastructure Library (ITIL) IT service management framework.
- Experience within the financial services industry is an asset.
Personal Competencies
- Exceptional written, verbal, listening, and interpersonal skills.
- Ability to use critical judgement to make decisions and solve problems involving various levels of complexity, ambiguity, and risk.
- Good analytical skills and a strong attention to detail.
- Ability to work in a collaborative team environment.
- Ability to work independently.
- Ability to communicate ideas in both technical and user-friendly language.
- Excellent customer service, written and verbal communication, and facilitation skills.
Why work with us?
Your success is our obsession! And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.
Wellness matters. We offer an award-winning benefits package that includes:
- Hybrid work environments
- Everyday flexibility
- Generous company-funded health coverage
- Health care spending account
- A flexible wellness program
- generous time-away options to unplug, rest & recover
Career development. We commit to our employees’ development and help them reach their professional goals with:
- Organization wide coaching services
- Mentorship
- Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
#LI-EH1
IND-EH
As an equitable employer, CWB Financial Group is committed to providing a safe and
inclusive environment
where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation
during any part of the recruitment or selection process, please reach out.Closing Date:
- Position closes at 12:01am on the close date identified below.
