AddressTrimble Transportation optimizes the movement of freight by providing shippers and carriers with in-cab and office software to run their businesses more efficiently. As the leading provider of Transportation, fleet and asset management software and commercial routing and mapping solutions, we are devoted to propelling companies in the trucking industry towards increased efficiency, lower costs, and optimized operations. Trimble Transportation’s Enterprise division markets and develops transportation supply chain planning, procurement, and execution software solutions delivered as multiple point products and cloud-enabled solutions at various stages of maturity.
Position Overview
The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients and strong project management skills. This role is responsible for analyzing customer’s as-is fleet maintenance operations, identifying opportunities to improve processes, develop improved processes and implement fleet maintenance software. Additional responsibilities include customer training, problem identification, issue mediation and deliver a course of action while implementing software to our clients.
The Ideal candidate will have technical database skills primarily focused on Operations, Customer Server and Accounting and Financial related areas of the product. This role will be groomed for wellness reviews and business process assessments. The candidate will learn the software at a level to augment the quality of solutions provided to our customers.
Primary Responsibilities
Define and document customer requirements
Overall business process and workflow
Reporting needs
Data structure and definition
- Identify opportunities to improve business processes
- Configure and implementations roles
Internal modeling of customer processes
Provide customer training
Consulting on data conversion
Consulting on go-live cutover
- Assistance with resolving customer issues related to software implementation
- Provide scope and specifications for:
Custom reporting
Custom Integrations
- Assistance delivering technical solutions to customer issues when applicable
- Administrative Duties include
Participation\Compliance in Trimble People Experience activities
- Engagement surveys
Responsiveness to customer and internal inquiries in a timely manner
- Review respond to email\requests on daily basis
- Communicate realistic response/delivery dates to customer and internal
Communicate changes to delivery dates in a timely manner
Required Skills
At least 3 years of experience implementing and/or supporting software with external clients
BA/BS or equivalent work experience
Knowledge of Microsoft Office and Google for Work applications
Ability to work independently
Strong ability to translate business issues into systems and operational solutions
Time management skills to handle multiple task assignments and prioritize work appropriately
Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
Strong follow-through, with a willingness to own and manage projects from end to end
Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers
Other duties as assigned
Travel Requirements
60 - 80%
Ability to travel overnight 4 to 5 days per week
Preferred Skills
Knowledge of Enterprise wide software in a transportation industry
Experience with TruckMate systems
Operations or Administration experience in the transportation industry
Project Management experience
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
