In-Room Dining Server (Spring / Summer 2024)

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth.

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

Scope
Provide professional, engaging, and friendly guest service while delivering food and beverage orders and/or amenities to guest rooms.
Duties & Responsibilities

• Have complete knowledge of the In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis
• Have basic knowledge of wine and spirits
• Receive orders via telephone, correctly enter items into POS system, set food service cart appropriately, and deliver food and beverages directly to guests rooms
• Communicate with guests the applicable service charges and acceptable payment methods
• Communicate with Kitchen team and other Room Service staff on a regular basis
• Polish silverware and glassware
• Accurately check, restock, and charge Mini Bar baskets in guest rooms
• Work as a team to maintain a clean and organized work area
• Ensure all health regulations and food safety rules are followed
• Adhere to all department and company policies and Health and Safety rules set by the Rimrock Resort Hotel
• Complete closing duties checklist and prepare a report of duties for follow-up and sharing of important information for incoming team members
• Work in coffee shop when necessary
• Be knowledgeable of the Hotel’s facilities and the surrounding area of Banff National Park

Physical Demands

• Significant standing, walking, leaning, and pushing of carts weighing up to 25 pounds / 11 kg
• Frequent kneeling, crouching, squatting, reaching, bending
• Performing repetitive tasks with accuracy
• May need to climb on small step ladders to reach supplies
• Occasionally may need to lift, carry, and pull up to 44 pounds / 20 kg during a shift
• May be exposed to hot, damp kitchen and dishwashing environments with chemical fumes and noise

• Completion of Grade 12 or equivalent
• Alberta ProServe Certification
• Customer service oriented
• Capable of meeting the physical demands of the position
• Able to work both as part of a team and independently
• Excellent communication skills in English
• Organized with solid time-management skills
• Competent in Silverware POS and comfortable handling cash

Staff Accommodations

Accommodation is available for all full-time employees at an affordable rate. Employees can move in on their first day and stay throughout their full-time employment. We have different housing styles available depending on your role and tenure within the hotel.

Perks & Benefits

To be an excellent ambassador of our four-diamond experience, you must first familiarize yourself with it! Enjoy discounts on Food & Beverage, Guest Rooms, Spa Treatments and Fitness Facilities that you can share with friends and family. We also offer affordable meals from our Staff Cafeteria, seven days a week, and a complimentary transit pass.

Employee Events & Activities

Each month, we offer a range of organized activities to help personalize your employment experience and become true locals in our community. Examples of popular activities include hiking, white water rafting, trivia nights, monthly Calgary shopping trips, and many more!

Post-Secondary Co-Ops & Internships

The Rimrock is focused on developing future hospitality professionals through co-op and internship opportunities. Short-term contracts are available for students enrolled in Hospitality and Culinary post-secondary programs throughout the year. Enjoy access to all our perks and benefits, and get special focus from HR and Management to complete your co-op and internship requirements.

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

Find the Right Career for You

Here at The Rimrock, we are committed to providing each team member with the opportunity to explore the Canadian Rockies the same as our guests would. We foster a balanced working lifestyle where employees are encouraged to share their adventures with our guests. Think you have what it takes to be a four-diamond ambassador? Apply now!