Inbound Chat Telesales Consultants (Work from Home)

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to Work from Home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

We're hiring Full-time Inbound Telesales Consultants and you get to WORK FROM HOME!

Who we’re looking for

We’re looking for Inbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our winning team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• This position offers a competitive salary, variable pay and performance-based salary review
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA and Stock matching programs
• 50% off in-market Rogers services & Blue Jays tickets, 25% off Today’s Shopping Choice items, 20% discount on all wireless accessories
• 150 first-year entrance scholarships of $2,500 available for eligible employees and their dependents starting post-secondary studies in the Fall.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development:
  • Expand your skill set and participate in mentorship and leadership development programs
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Discounted fitness membership

• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

What you’ll do

• In this role, you will provide Inbound Chat support to customers on both service and revenue related inquiries, while keeping sales top of mind
• When required, you may support voice calls and/or outbound calls
• Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
• Create a sense of urgency to close the sale and meet first call resolution
• Meeting performance-based goals and sales targets
• Navigating our systems and tools to locate the best offers
• Greet customers in a friendly and personal manner and build rapport
• Providing the customer with all the required information to make an informed buying decision
• Educating customers on their existing products and services
• Addressing any follow up questions, confirm first bill expectations and inspire confidence
• Receiving ongoing training and certifications for Roger’s different brands, products, and services

What you bring

• Willingness to work a flexible schedule, including evenings, weekends, and holidays
• Strong verbal communication skills and active listening
• Ability to multi-task in a fast-paced environment while navigating multiple computer systems
• Proactive and action-oriented, with a drive to meet deadlines and deliver results promptly
• Brand Ambassador who thrives in a dynamic work environment and seeks continuous learning and career development at Rogers
• Customer-focused champion and resourcefulness and strong problem-solving skills
• Minimum typing speed of 45 words-per-minute
• Previous chat experience is an asset

Schedule: [[req_RogersFullPartTime]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 307827
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Customer Experience