Inbound Customer Service Representative - Contact Centre

Work setting

• Rural area

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Develop, implement and evaluate communication strategies and programs
• Gather, research and prepare communications material
• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Maintain records and statistics
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Life insurance
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Other benefits
• Team building opportunities
• Parking available