Inbound Customer Service Representative - Contact Centre

Work setting

• Rural area
• Private sector

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Answer written and oral inquiries

Experience and specialization

Computer and technology knowledge

• Internet
• MS Outlook
• MS Windows

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Judgement
• Ability to multitask
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Long term benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• Wellness program