Indigenous Branch Bank Manager

Branch Manager - Indigenous

Walpole Island, Ontario

As the Branch Manager, you will be working in collaboration with the retail banking leadership team, and hiring, developing and coaching branch employees. You are highly adaptable, professional, efficient and enjoy working with others.

Role and Responsibilities:

• Hire employees and build employee capability to identify, understand and fulfill customer needs
• Lead, coach and model quality service delivery at every customer interaction
• Lead and contribute to the ongoing improvement of the customer experience
• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
• Ensure staff are fully trained in product knowledge and fostered within a cross‐selling environment to provide optimum customer service
• Manage branch profitability through effective control of non‐interest expenses, revenue and loan products
• Achieve branch business objectives for sales and service, revenue, volume growth and profitability
• Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
• Ensure consistent coaching of employees to deliver on the business sales and service strategy
• Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
• Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
• Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Follow and ensure employees understand and apply bank/branch operating policies and procedures
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Ensure timely completion of SAR’s About You

Qualifications:

• Five (5) years of experience working in a financial institution is preferred, or experience in retail management
• Proven experience as a retail banker or similar role; sales or customer service experience is preferred
• Knowledge of retail banking rules and procedures
• Strong leadership skills
• Working knowledge of banking software and MS Office 365
• Patience and problem‐solving ability
• Customer‐oriented attitude
• Excellent communication skills
• Knowledge of Indigenous relationship building
• Acceptable criminal record and credit checks

If this sounds like you and you're seeking a rewarding career, we'd like to discuss the fit!

Closes when successful candidate identified

***Indigenous candidates will be prioritized***

**We thank all applicants for applying, however only those considered for an interview will be contacted directly**

#INDSI

Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

Looking for more opportunities? Check out our website at www.spiritomega.org

Job Type: Full-time

Salary: $50,000.00-$80,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chisasibi, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have Financial Institution experience?
• Do you have Retail Management experience?

Experience:

• management: 5 years (preferred)

Work Location: In person