Information & Referral Data Entry Specialist

Information & Referral Data Entry Specialist

211 Manitoba is a free, confidential, 24/7 service that connects individuals to community-based government, non-clinical health, and social services in the province of Manitoba by phone or website. The initiative is led by United Way Winnipeg. 211 Manitoba’s goal is to strengthen communities by effectively connecting people with appropriate information and services. Reporting to the Director of 211 Manitoba, the Information & Referral Data Entry Specialist is responsible for the collection and entry of information on human services in Manitoba for 211 Manitoba’s community services information database.

• Maintains 211 Manitoba’s community services information database by:
• Identifying resources that require updating
• Connecting with the appropriate contact person for each resource
• Requesting relevant and up-to-date information, by telephone or electronically
• Collecting information from relevant print and electronic sources
• Creating and updating resource records in the database through Data Entry
• Other duties as assigned

• Previous Data Entry experience
• Comfortable working with online databases, including knowledge of database structure
• Excellent oral and written communication skills
• Proven interpersonal skills and commitment to superior service
• Strong organizational skills, including the ability to manage and follow up on requests for data
• Detail-oriented and able to meet deadlines and multi-task
• Proficient in the most recent version of Microsoft Office, including word processing and spreadsheets
• Excellent computer skills with accurate keyboarding
• Demonstrated ability to work independently with minimum supervision, as well as collaboratively and cooperatively as part of a team
• Within a hybrid work model, in addition to working in the office, the ability to work effectively in a work-from-home setting and has access to Wi-Fi
• Knowledge of community services in the province of Manitoba

Qualifications

• Community College diploma in Library and Information Technology, human services, or equivalent combination of training/experience and/or education
  
  United Way Winnipeg is committed to achieving and maintaining a workforce that reflects the demographics of the communities we serve. Applicants are encouraged to self-declare.
  
  
  Please include a cover letter and resume with your application. Closing date for this opportunity is March 5, 2024.
  
  
  To apply, please visit our website at: https://www.northstarats.com/United-Way-Winnipeg