Information Systems Technologist

WHO WE ARE:

At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be.

People are at the core of our business - we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

WHO YOU ARE:

You are an innovative analyst with sound knowledge of computer hardware and software. With your Microsoft Suite wizardry and experience with a wide variety of software systems, you provide exceptional support to all end-users in order to facilitate the effective and efficient use and configuration of Information Systems across the company. Working with end-users remotely is no problem for you, though you don’t mind the odd field trip to some of our theatre locations. When faced with challenges, you don't wait for direction - you dive right in and seek out resolution! Communication is one of your key strengths, and you are comfortable with providing and presenting recommendations and advice in your area of expertise. You have the proven skills to work in a fast-paced, team-oriented environment, and you know a thing or two about IT equipment… and you LOVE movies!

THE JOB:

• Provides cross-functional hardware and software support to the Theatres and Cinema Support Centers, which includes providing direction and feedback, coaching and support, identifying training opportunities, and resolving Information System performance issues
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other avenues of communication to ensure effective integration of Information Systems and processes across the company
• Accurately log work orders/tickets from start through resolution in IT ticket management system; maintain vigilant maintenance of this process
• Share in the setup and maintenance of the IT Service Management platform (FreshService)
• To keep up to date inventory records of IT equipment being deployed and in use throughout the company.
• Coordination and shipping of all IT equipment to and from the theatres and end users.
• Hardware imaging and configuration for machines that require maintenance
• Ensures the proper operations and monitoring of Information Systems by adding, removing and upgrading software on computers and machines to match business needs
• Developing strong working relationships with hardware and software vendors, and ensure the timely order and shipment of various IT equipment and parts
• Miscellaneous support for other software systems such as digital signage, Preshow, LCD systems, printers/scanners and showtime monitor software
• Providing and communicating end user technical documentation
• Required to be on call on a rotating basis to ensure evening technical issues are addressed and resolved
• Some travel to various theatre locations may be required

THE PERKS:

• Comprehensive and competitive compensation & benefits package
• Flexible working environment
• Professional development and growth opportunities within the Cinema Support Centres
• Access to an Employee Assistance Program to support wellness
• Competitive vacation allotment to promote work-life balance
• FREE movies and discounted concession snacks
• Work in a fun and flexible environment

REQUIREMENTS

• Completion of a post-secondary school program or diploma in Computer Science, Information Systems or related field
• A minimum of 3 years of relevant work experience within an Information Services or Technology focused role
• Working experience with Active Directory, DNS, DHCP, Group Policy, SQL, Microsoft 365 applications administration, Microsoft Azure services such as Entra ID & Enterprise Applications.
• Sound knowledge of computer hardware and software systems and programs including the Microsoft suite of products is required, as well as working knowledge of Windows OS and PC configurations
• Proficient in Microsoft Word, Excel, Outlook and Power Point, Microsoft Certified Professional (MCP) certification would be considered an asset
• Ability to analyze and solve problems remotely, and explain problems and solutions clearly with end-user friendly language
• Excellent written, verbal and listening communication skills, with the ability to work in a team environment with changing priorities.
• Ability to install and administer computer hardware, software and networks with ease
• Knowledge of both Apple and Android devices
• Strong sense of organization and attention to detail, and continuously seeks solutions and efficiencies
• Sound knowledge of computer hardware and software systems and programs including the Microsoft suite of products is required, as well as working knowledge of Windows OS and PC configurations
• Thrives in a fast paced, results orientated work environment

A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture, theatre exhibition company. From a single screen in 1965, today Landmark Cinemas welcomes Movie Lovers to share their love of movies and enjoy a perfect movie-going experience in cinemas throughout British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario. We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk So Kids Can Talk, through promotional support and fundraising initiatives in our theatres, we are committed to support the mental health and well-being of both our youth Guests and Cast & Crew. Landmark’s corporate headquarters is in Calgary, Alberta.

Landmark Cinemas welcomes applications from people with disabilities. Applicant may request reasonable accommodations related to the materials or activities used throughout the selection process. If applying online is not accessible to you, please let us know how we can help.