Information Technology Consultant / Vcio

This job posting was written by a human because we’re looking for great people to join our team and provide outstanding service to our clients…. Who are also awesome people, if this sounds interesting, read on.

To apply for this position, follow this link and complete our pre-interview assessment: https://www.ondemandassessment.com/link/index/JB-TYE5ENZT3?u=62020

About Us

Tier 3 I.T. Solutions has been serving other businesses since 1990. Our expertise is in designing, implementing, and supporting the technologies used by our clients’ businesses. We’re guided by our mission to: Help build stronger businesses through thoughtful technology implementations. We are constantly pushing ourselves and our staff to grow, learn and excel to better serve our client’s needs.

We believe in supporting the communities that have supported us and are therefore proud to sponsor the STARS Air Ambulance, Riseup Society of Alberta, Community Options, Horizons Centre, Leduc Regional Housing Foundation, and a myriad of other local community groups.

What’s Different About Tier 3 I.T.?

There are a lot of IT companies out there who say they are “proactive”, but if you could peek behind the curtain, you’d find that most of them don’t even know what the word proactive means. Many are just running from one fire to another trying not to get them or their client burned.

At Tier 3 I.T. Solutions we have built on our 30+ year heritage and invested the last three years re-designing our organizational chart, creating specific roles within our organization who are only doing proactive work on behalf of our clients. These teams are focused on improving the Stability, Security, Supportability, and Strategy of our clients’ networks and businesses. It’s our “secret sauce” and has allowed us to deliver results our competitors could only dream of.

To deliver on this promise we hire the people who are best suited to a specific function within the company so they can focus on what they do best and enjoy their time at work. Sound interesting? Check out the position we’re currently looking to fill below.

Why Work at Tier 3 I.T.?

We believe that if we treat our people right, they’ll do the same with our clients. So, we treat people fairly and with respect. We believe in a healthy work/life balance. We listen to our staff and include them in ongoing discussions about how we can improve our operations. Because of all this, our employees rate us highly in an annual culture and engagement survey that is benchmarked against hundreds of other IT Companies.

Our staff told us they wanted to work remotely, so we listened. Now, most of our staff work from home full time (this particular role does require regular client site visits for meetings). We’ve helped them outfit their offices with appropriate equipment, we send them treats to celebrate their milestones, and we try really hard to get them connected to their coworkers, so they don’t feel quite so isolated. This simple change helps the environment, saves everyone money on the costs of commuting, and lets you enjoy the company of your favourite pet throughout the day.

We’re grateful to have low turnover in our team and to have many key staff who have been working together for over 15 years. We believe this loyalty exists because our staff feel valued beyond the work they do and the pay they receive. This consistency has allowed us to provide consistent, reliable service to our clients and to maintain a consistent client base.

We’re building on a solid foundation and are looking for people who are excited to jump in and give their best.

Job Description

Our Technology Consultants act as the strategic advisor to our clients, helping them to review, plan, and implement proven technologies to enhance their organization’s effectiveness, reduce their risk, stay current with changing technology, and maintain quality relationships. In some businesses they might be called a vCIO, and while we expect a base level of technical knowledge, it’s being able to plan and think strategically, to connect with people, and to manage expectations that are most valuable. The tech knowledge can be learned, or supported through other team members… We’ve learned that most of our clients are looking for a business relationship and plain English conversations that help them achieve their goals and overcome challenges.

Our clients rely on our Technology Consultants to understand the big picture of how their organizations operate, their strategic goals, identify technical risk, and how technology can improve or add value to their operations. Following research, our Technology Consultants recommend Tier 3 I.T. Solutions' best practices and technology solutions that will help our clients achieve their business goals. Building relationships with our clients will translate to the Technology Consultants’ success in being able to deliver a world class client experience while keeping our clients protected and maintaining their operations.

Our Technology Consultants create business relationships with decision makers and acts as a gateway to a client's IT operating environment. Our Technology Alignment team performs regular reviews and passes recommendations to the Technology Consultant. This information helps the Technology Consultant to determine how to rank the best use of resources. Presenting strategy in a technology roadmap will lead to new projects. Projects are a permanent resolution to technology misalignment.

The essence of this role involves building strategic relationships and not gathering technical information. Focusing on business goals, prioritizing high-value tasks, and objective standards. Aiming to deliver a consistent process across all clients. The purpose of each strategy session is to plan budgets and identify business risk.

Primary function of the Technology Consultants:

• Develop and maintain relationships with the Decision Makers at our clients
• Perform Client Strategy Sessions
• Sessions scheduled up to a year in advance with the clients
• Unique Touchpoints to stay abreast of changes in the clients' business and experience with the Tier 3 IT team
• Frequent check-ins with our clients to promote a positive business relationship
• Collaborate with our clients in order to develop a technology roadmap

Qualifications, Experience, and Other Factors to Consider

The successful candidate will:

· Skillfully build and maintain relationships with a diverse client base.

· Be comfortable meeting with business owners and executives and will present a professional image of themselves and the company.

· Enjoy the challenge of translating technical status information into business focused objectives and solutions to problems our clients face.

· Be able to clearly articulate complex information using easily understood language, analogies, and examples.

· Have a broad base of professional experiences that helps them relate to business owners as a valued consultant.

· Be an expert communicator who successfully connects with a variety of personalities within the client base.

· Enjoy coordinating various activities to positive outcomes for the involved parties, both internal and external.

· Think and act strategically, aligning clients to achieve their long-term technological objectives so that they can improve their business performance and lower risk over time. All while balancing the short term needs and demands of supporting those clients.

· Live in the greater Edmonton area

· Have an appropriate location for a home office (company devices will be provided)

· Be willing to travel to and visit clients in person regularly (a company vehicle will be provided)

Beneficial Experience

• Director/Management experience
• Accounting/Bookkeeping experience
• Sales experience
• CISM Certification
• CGEIT Certification
• I.T. and/or vCIO experience

Required skills

• Leadership
• Customer service skills
• Coordination skills
• Capable of building business relationships
• Solutions focused mindset
• Creative problem solving
• Mentoring

To apply for this position, follow this link and complete our pre-interview assessment: https://www.ondemandassessment.com/link/index/JB-TYE5ENZT3?u=62020

Job Types: Full-time, Permanent

Salary: $31.25-$45.67 per hour

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: Hybrid remote in Leduc, AB T9E 0R6

Application deadline: 2024-03-01
Expected start date: 2024-03-11