information technology (IT) support technician

Work setting

• Computer hardware or software retailer/wholesaler
• Help desk

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

• No supervision responsibility

Experience and specialization

Computer and technology knowledge

• Jira
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Word processing software
• Project management software
• Programming languages
• Python

Additional information

Transportation/travel information

• Own transportation