Address
Form of work
Salary APPLICATIONS ARE INVITED FOR THE POSITION OF
INFORMATION TECHNOLOGY REPAIR TECHNICIAN
ICT SERVICES DIVISION
CUPE LOCAL 1328 OFFICE, CLERICAL AND TECHNICAL EMPLOYEES
Salary Range - $2,220.83 – $2,478.37 Biweekly
(Inclusive of Benefit and Pension Plan Entitlements)
PLEASE NOTE: THE WORK SCHEDULE FOR THE PERMANENT POSITION IS 12 MONTHS.
Our Vision :
At the Toronto Catholic District School Board (TCDSB), we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbour, and self. We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At Toronto Catholic, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. Ontario Catholic School Graduate Expectations, Our Catholic Values and the Board’s Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.
The TCDSB is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters.
With a staff of 14,000, the Toronto Catholic is a dynamic school board and is seeking an IT Repair Technician.
QUALIFICATIONS:
Three (3) year college diploma in computer-related discipline, or equivalent qualifications and experience
A+ certification
One (1) year of experience in troubleshooting and repairing PC and Apple, hardware, and other peripheral equipment, including printers, tablets (Windows, Android, Chrome, and iPads), cell phones and fax machines
Proven ability to investigate and diagnose computer equipment malfunctions, determine cause of error, and perform corrective repair to fix the problem
Working knowledge of the use of computer and electronic diagnostic test equipment, tools, and utilities
Experience working with all current Microsoft and Apple Operating Systems including, but not limited to: Microsoft Windows XP/7/8/10/11, Apple Mac OS 9.x/10.x, iOS 13.x/14.x/15.x/16.x
Excellent client service skills and ability to understand the business impact of technology problems
Experience working in a team environment and willingness to train other staff
A valid Ontario driver's license is required, and employee must have access to a vehicle for travel to schools and other Board sites and transporting computer equipment
DUTIES:
Reporting to and under the direction of the Supervisor(s) – Field Technical Support, the primary function of this position is to repair computer equipment (e.g., PC and Apple desktop, laptop computers, monitors, etc.) and peripheral equipment (e.g., printers, faxes, etc.)
Perform on-site computer hardware troubleshooting, diagnosis, testing and corrective repair
Install, replace, and repair electronic components of computer and peripheral equipment
Perform computer hardware system builds and assembly, configuration, and troubleshooting
Perform a variety of duties that assist in the repair/modification of computers and peripheral equipment such as installing various software, upgrading computers by purchasing parts such as system board, memory, associated peripherals etc. and replacing parts, loading software, and checking that the machine works
Perform initial installations or upgrades of computer hardware such as memory, floppy drives, hard drives, CD/DVD drives, etc.
Install Microsoft Windows 7/8/10/11 and Apple Mac OS 9.x/10.x on desktop/laptop computers
Investigate, troubleshoot, and resolve system problems related to Windows or Apple based computers
Install and troubleshoot OESS (Ministry licensed) and other software applications supplied by the school or ICT (Information and Communication Technology) departments
Determine, document, and escalate problem reports in the Help Desk tracking system
Assist IT Technicians in Windows 2003/2008/2012 network services/applications and data/telephone communications
Tracking and safekeeping of computer equipment under repair and supplied service parts
Assist with the requisition, inventory and RMA of replacement service parts and materials
Lifting, carrying, and moving of computer equipment
Maintaining a current/up-to-date knowledge of all aspects of the technical field by taking courses, reading material, etc.
Perform other duties as required
#TCDSBcareers
Diversity and Inclusion
Consistent with the TCDSB’s Employment Equity policy, the TCDSB is strongly committed to fostering a diverse workforce. We especially welcome applications from individuals who would contribute to the further diversification of our staff, including but not limited to, those who are members of groups protected by the Human Rights Code. You are invited to voluntarily indicate if you identify as such a person. This information will be kept confidential.
Barrier-Free Recruitment and Selection
TCDSB embraces the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and as such, is committed to creating an inclusive, barrier-free recruitment and selection process. Please inform the Human Resources department at the time of your application of any requirement for an accommodation. The need for documentation to support the accommodation will be requested as required prior to the implementation of any accommodation measures.
Interested applicants are asked to submit a completed résumé, cover letter, and any related educational documents, and reference letters, no later than Friday March 8, 2024.
Applications are to be submitted online through ApplyToEducation at:
We thank all applicants, however, only those selected for further consideration will be contacted.
