Inquiry Officer - Bilingual (English/French)

Do you want to be part of a vibrant team working to attract a skilled workforce and support the economic benefits of immigration for Ontario? Then the Ministry of Labour, Immigration, Training and Skills Development has an exciting opportunity for you with the Ontario Immigrant Nominee Program.
Is this the right opportunity for you?
You're organized and thrive in a fast-paced environment. Nothing gets past you and small mistakes are essentially non-existent when you're around. You can work efficiently to complete tasks on time without rushing through important processes. Distractions don't phase you - you understand how to prioritize and stay on task. You're the perfect blend of independent and collaborative – you can work closely with the team and you're able to get the job done on your own. You're the first to identify emerging issues and you take ownership to create solutions.
Work Arrangements: This position requires in-office presence 3 days per week.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:
• Handle a high volume of in-bound calls and email inquiries in a timely and efficient manner
• Provide detailed information on the program requirements of the Ontario Immigrant Nominee Program
• Immediately and effectively provide exceptional customer service to resolve client concerns and inquires

How do I qualify?

Mandatory

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Communication and Client Service Skills:

• Exceptional oral and listening skills with strong phone etiquette to provide accurate information on the program
• Strong attention to detail to ensure all written communication is clear and consistent
• Sound judgment to create customized responses for case-specific and time-sensitive issues

Analytical and Problem-Solving Skills:

• Critical thinking skills to competently and consistently assess real-time inquiries from the public
• Research skills to quickly locate information and appropriately refer clients
• Sensitivity and discretion to identify potentially contentious issues and propose solutions

Organizational Skills:

• Multitasking skills to manage concurrent emails, calls and walk-in inquiries
• Prioritization skills to coordinate a variety of tasks
• Self-management skills to respond to clients quickly and accurately

Technical Knowledge:

• Ability to interpret and apply legislation, policies and guidelines

Computer Skills:

• Technology skills to adapt computer programs and operating systems to optimize daily workload and productivity
• Demonstrated experience using case management operating systems and the Microsoft suite of applications
• Creativity to develop innovative tracking tools to monitor and report on program performance