Inside Sales Representitive

Responsibilities & Accountabilities:

• Confers with customers by telephone, e-mail, or in person to provide information about products or services, book and enter loads, and obtain details of complaints.
• Quotes and negotiates freight rates with customers.
• Communicates quoted rates and work orders to dispatchers, drivers, and other relevant employees.
• Plans movement of deck freight within Canada and the United States.
• Monitors driver and equipment locations and utilization to coordinate service and schedules and minimize empty miles.
• Maintain constant communication with customers, drivers, management and fellow employees to ensure complaints and conflicts are identified and resolved.
• Maintains up-to-date knowledge of freight markets and pricing.
• Checks to ensure that appropriate changes were made to resolve customers’ problems.
• Updates and modifies shared load schedule spreadsheet.
• Nurtures customer relationships by resolving issues or complaints and provide great customer service.
• Consults customers regarding the customs and border crossing processes and the most efficient ways of constructing or loading freight
• Other duties as assigned.

Desired Qualifications:

• High School Diploma or equivalent required, with relevant post-secondary education preferred.
• A minimum of 3-5 years of industrial sales experience required, with experience in the transportation industry preferred.
• Strong knowledge of freight and transportation markets is required.
• Must be moderately technologically inclined, with the ability to utilize various transportation programs (i.e. AXON, Shaw Tracking, LSD finder, etc.).
• Strong negotiation and communication skills are required.
• Must be able to build and maintain strong relationships.
• Strong customer service skills required.
• Effective time management skills required.
• Excellent oral and written comprehension skills required.
• Strong collaboration skills with various cross-functional Q-Line staff is required.
• Strong attention to detail required.
• Strong problem-solving skills required.

What we can Offer:

• Competitive compensation.
• Industry leading benefits plan.
• Opportunities for growth and development.
• Opportunity to work for a recognized top fleet employer.
• Teamwork atmosphere.
• Company social events.

Q-Line Truck­ing Ltd is an equal oppor­tu­nity employer and is com­mit­ted to achiev­ing and main­tain­ing a workforce which reflects the diver­sity of our soci­ety. We encour­age all qual­i­fied appli­cants to apply;however, only individuals being considered for any interview will be contacted.